Cannot see some of the customers'open invocies in outgoing payment

[helen_jim]

Hi Experts,

This issue happens to one of our users regarding open AP invoices.

That user is unable to see all the open invoices of a specific customer, as well as some of the invoices of another customer in the outgoing payment windows. I have confirmed that these invoices are all open items, and this issue is specific to two customers' invoices only. Data ownership is not enabled and there is no restriction on the document series as the user can view other invoices with the same document series with the outgoing payment module. The system is running on the latest version of SAP B1.

Best regards,

Helen Jim

[jitin_chawla · Accepted solution]

Hi,

Check if the balance due fields (from the Form Settings), is having value in the row of Business Partner of the Invoice's Journal Entry.

If there is no Balance Due and the status of the Invoice is Open, then it seems to be some corruption. You, in that case, need to contact SAP Support.

kr,

Jitin

[helen_jim · Accepted solution]

Hi Jitin,

Thank you for your advice. The issue has just been resolved by keying a posting date later than the invoice date.

Thank you !

Regards,

Helen.