Cannot create return to suppliers for third party purchase orders

[SAPSupport]

In third party purchase scenario, cannot create return to suppliers for third party purchase orders

1. Purchase requests and orders work center
2. Common task: create new RTS
3. Query all inbound deliveries by selection, search with purchase order ID
4. Execute: no records found

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[SAPSupport · Accepted solution]

Hi,

When creating new RTS, for third party customer returns, use query: Third-party customer return items by selection.

Then search with customer return notification ID , or follow up customer return delivery ID, instead of PO ID.

Then you can find the product.

You can also refer to Help documentation:  Third-Party Order Processing — Customer Return

https://help.sap.com/docs/SAP_BUSINESS_BYDESIGN/2754875d2d2a403f95e58a41a9c7d6de/2cf04c30722d101481a...