Browser Access not working from user system (same network) — SAP Business One

[Sebastian_Dison]

Hi everyone,

I need some help configuring SAP Business One Browser Access.

I have successfully installed the Browser Access on the server and can access it locally using the following URL:

 

https://<ServerName>:<Port>/dispatcher

It opens and works fine when accessed from the server system.

However, when I try to access the same URL from a user system (which is under the same network), it does not open.

Here’s what I’ve done so far:

• Browser Access Service installed and running on the server.

• Tried using both the server name and IP address in the URL.

• All users are on the same network.

  Could someone guide me if I missed any configuration steps?
  Do I need to make any changes in the firewall settings, SSL certificate, or hosts file for user systems to connect successfully?

  Any insights or troubleshooting steps would be appreciated.

  Thanks in advance!

   SAP Business One, version for SAP HANA SAP Business One  SAP Business One Extensibility 

[guruprasath424]

Check this first:

1. Open the Browser Access Service Settings:

   • On the server, go to SAP Business One Service Manager.

   • Select Browser Access Service from the dropdown.

   • Click Settings.

2. In the “Host Name” field, make sure it’s set to the server’s actual name or IP address, not localhost.

• Save and restart the Browser Access Service.

Verify the correct PORT is open and reachable:

The default Browser Access dispatcher port is typically 8100 or 8443, depending on your setup.

Test from a client system:

• Open Command Prompt on the user’s PC and run:

  ping <ServerName>

  (If ping fails, there’s a name resolution or network issue.)

• Then check if the port is reachable:

  telnet <ServerName> <Port>

  or

  Test-NetConnection <ServerName> -Port <Port>

  (in PowerShell)

If this test fails, your issue is almost certainly firewall or port binding

[gonzalogomez]

You need to check your B1if installation, specifically the integration section, which also handles the mobile component. Make sure you're using HTTP or HTTPS and whether the installation is configured by IP address or server name.

Do you experience the same issue when accessing B1if or SLD from another machine on the same network?