Bank reprocess allocating payments to the wrong customer account

[kezelda]

Hi all,

We have had an issue where some bank payments are repeatedly being allocated to the same incorrect customer account when reprocessed.

The reprocess is using interpretation algorithm 001 according to the log:

In this example Document 1400003528 went to the wrong customer account.

The bank statement memo also didn't match any references on the incorrect customer account.

Does anyone have any idea why this might be occurring?

[Anita_Ahmadpour]

Hi @kezelda , 

I'm afraid I can't help you 100%, and I don't know why that problem occurs to you. However perhaps you could try and create more "specific" processing rules? That means, processing rules with more detailed actions?
You can, for example, select the AP/AR Posting action type and select specific customer or supplier accounts to be posted to in the processing  rule. Or you could try the Clear in Sequence action type and select a sequence of processing instructions that can process your items one after another.

These alternative actions might be more useful for your case than the 001 interpretation algorithm. For more information, see: 

• How to Create Processing Rules 
• Overview on All Predelivered Processing Instructions 
• Allocation Algorithms

Best regards,
Anita

[MalgorzataS]

Standard algorithm 001 checks field reference and document number. 

Verify open items in that customer account - if there is a document with very short and/or unspecific reference, like "10" or "25" or "invoice" then there is very big chance that such number appeared also in the payment memo line in the bank statement, for example: "Payment for invoice on 09/10/25".