BADI : CRMS4_SERV_CUST_H_MODIFY

[Silvia_Ventura]

Hi colleagues,

we received  the following question  from a customer  :

we've activated the BADI  "Service Document Header Modification" and system is not saving the new values from our custom fields.

[Silvia_Ventura · Accepted solution]

Answer : there is a small mistake in the Example Implementation code provided by the BADI. The code by default contains this statement

serviceheader_extension_out = serviceheader_extension_in.

and IT MUST BE NOT USED.

Because the values of the structure "serviceheader_extension_in" are the old ones. If you use this default implementation, your new values will be always overwritten.

We're working in this issue. Currently development support is checking the best way to correct this wrong example.

Best regards

Silvia Ventura

[sambtr]

Hi Silvia,

I am currently trying to configure In-house repair wherein I am configuring new Transaction Type. I have assigned the Transaction type to the item category, maintained copy control and assigned standard Action Profile. But for transaction type YRPO ( Copy of REPO- repair order). when I am clicking on the create repair order in the In-house repair app. I am getting the following error:

Action could not be successfully executed ( see attached).

do you  know what am i missing in the config?

regards

Sambit