Avoid billing of 0 quantity

[former_member122737]

Dear Cloud Community,

We would like to prevent the copy to billing document of an item that was confirmed with a 0 quantity in the outbound delivery (copy from the delivery to the billing document).

Sometimes, when our customer create an order and sent the delivery to the warehouse, the warehouse confirm it back with 0 quantity for an item because it is not in stock. This item confirmed with 0 quantity is copied in the billing document. We would like to avoid that (no item with 0 quantity in billing document).

What are our possibilities to do that in Cloud? I have seen different notes about it but they were not related to cloud.

Do you have an idea to solve it?

Thank you for your help.

Best Regards,

Amélie

[danielwz · Accepted solution]

Hi Amelie Bernard,

1. You can refer to the scope item Advanced Available-to-Promise Processing(1JW) in the Best Practice Explorer, which can help you check the stock availability when you are creating a sales order.

By activating this scope item, you do not need to worry about creating a sales order with 0 quantity, and then confirmed by warehouse clerk by mistake. Then there will not be billing document with 0 quantity.

when the quantity you required in the sales order is larger than the stock, the system will remind you and prevent creating a sales order without knowing the stock is 0.

2. For the specific steps to achieve that, you can refer to the Advanced Available-to-Promise Processing(1JW) tutorial. (Attention: making sure that you have an S user to secure the access to the tutorial)

Hope this helps.

Daniel Wang

[former_member122737 · Accepted solution]

Dear Daniel,

The availability check is available and I fully agree with you that it should not happened. The issue comes because the stock in S4HC is not at the same level in the external warehouse. There are some discrepancies between both stocks.

I have explained that and they are aware that it should be check but this will take a while and in the meantime we need a solution to avoid the billing for a 0 quantity item.

Do you know how to achieve that?

Thank you

Amélie

[danielwz · Accepted solution]

Hi Amelie Bernard,

If you have several items(0 quantity item included) in one sales order, and you want to exclude the 0 quantity item, you can open "Create Billing Documents" app and click "Billing Settings".

set the "Create separate billing document for each item of billing due list" on, then when you create billing document, you are able to choose which item to be billed in a billing document.

Hope this helps.

Daniel

[former_member122737 · Accepted solution]

Hi Daniel,

Yes I proposed this to my customer but they have too many billing document to create to be able to use this solution.

I have seen this proposition

"Check the Sales Order item category configuration setting for “Billing Relevance”.
The standard system setting for TAN item category is a “A” – Delivery Related Billing; try changing to “H” Delivery-related billing – no zero quantities. The “H” configuration setting prevents Delivery lines from being copied to billing documents when they are Short Picking to zero."

on Internet but don't know how we can make it in S4HC since we don't have access to the configuration of item categories.

Do you have an idea?

Thank you for your help.

Best Regards,

Amélie

[danielwz · Accepted solution]

Hi Amelie Bernard,

Yes, as you know, customers do not have access to the standard configuration.

You may search the " Expert Configuration" in the Help Portal: SAP S/4HANA Cloud - SAP Help Portal

Hope this helps.

Daniel

[former_member122737 · Accepted solution]

Hi Daniel,

So on your point of view, the only way to solve this issue of avoid billing with 0 quantity is to request to SAP to make a change in the item categories for the billing relevance from A to H ?

Since I can't access this standard configuration I need the help of SAP.

But I am not sur SAP will agree to make this change so do you have another solution for us?

Thank you,

Best Regards,

Amélie

[danielwz · Accepted solution]

Hi Amelie Bernard,

For now, the answer is yes. I suggest you to take a try of "Expert Configuration".

Hope this helps.

Daniel

[former_member728975]

Hello community,

Just an update regarding this topic:

Billing relevance "O" (Relevant for delivery-related partial quantity billing – no zero quantities) would prevent items with a value of zero from being included in a partial quantity billing document, and billing relevance "H" (Delivery-related billing - no zero quantities) would prevent items with a value of zero from being included in a billing document. However in SAP S/4HANA Cloud it is not possible to change the billing relevance of the item category. In case you would like to change the billing relevance indicator for the item category, please follow-up with your Product Expert/CSM in order to have the requirement submitted to the approval process for non approved expert configurations.

Zero value billing documents are not transferred to accounting and there is the possibility to configure the output parameter determination to avoid sending out billing documents with 0 net value. This could be a solution to avoid sending out blank invoices to the customers, in case the billing document contains zero net value. It could be set up in the 'Output Parameter Determination' app for rule 'Billing Document' and determination step 'Output Relevance'. Select Edit - > Table Settings -> Insert Column -> Choose 'Net Value'. And set for the net value condition column the relevance if the net value is greater than 0.00.

Thank you!

Kind Regards,
Iza

[former_member122737]

Hi,

The expert configuration was not accepted. I have created an influence request for this issue. If other companies want to vote for it do not hesitate :

https://influence.sap.com/sap/ino/#/idea/263733/?section=sectionDetails

Regards,

Amélie