Automatically Closing of credit desicions in SAP

[FW1]

We have credit decesions in productiv system, which were closed automatically by workflow User but we do not know why. 

What are the rules behind? Can anyone help me with this topic?

Thanks and greetings

Franziska 

[Chuma]

Hi Franziska,

Thank you for bringing up this important topic.

In SAP S/4HANA Cloud Public Edition Finance, when credit decisions are automatically closed by the "Workflow User", it typically indicates that a workflow rule or condition within the Manage Workflows for Credit Memo Requests or Sales Document Workflows has been met—triggering an auto-approval or rejection based on system logic rather than manual intervention.

Key Areas to Investigate:
1. Workflow Conditions in Productive System
Check the configuration in the app:
App: Manage Workflows for Credit Memo Requests
→ Review the conditions that may lead to auto-closure (e.g., value thresholds, risk class, credit exposure).

2. Business Rules (BRF+) and Automatic Credit Check Settings
Navigate to:
App: Manage Your Solution → Configure Your Solution
→ SSCUI for Credit Management: Define Automatic Credit Control

This section determines how the system automatically handles credit limit checks, including triggers for auto-decision logic.

3. "Workflow User" Behaviour
In Cloud environments, the Workflow User is a technical user who executes a task when a decision step is auto-resolved. This may occur due to,

• A default rule without agent assignment
• A timeout configuration with a default outcome
• A fallback decision path in the workflow

4. Audit Logs and Process Visibility
You can use:

• App: Workflow Instances (F2081)
• App: My Inbox – Completed Tasks
  → These allow you to trace how and why the decision was executed, including the responsible agent 

Setting up Configuration for Workflows

Let me know if you need further support

With regards

Chuma