Automatic Creation of Maintenance Order from Notification

[Former Member]

Hello Eperts,

I need an opinion. I have a scenario where i am required to create a maintenance order automatically from a notification. I want to know the best way of doing it. Can it be done by configuration in the node> Notification processing>Define follow up actions for tasks, where based on a open status of task an order can be automatically created.

Please let me know the best way to do it.

Regards,

Boby Mathew

[former_member220863 · Accepted solution]

Dear,

In customizing Plant Maintenance and Customer Service->Maintenance and Service Processing->Maintenance and Service Notifications->Notification Creation->Notification Types->Assign Notification Types to Order Types

Here you can define which order type is generated from which notification type.you can assign a single order type to a single notification type in each case. When u save the notification,order will alsoget created as per the assignment.

regards

sunil

[ARA24 · Accepted solution]

Please refer to the following: It's not probably possible to create order automatically from service notification in standard, I did the above configuration to cross check and I don't find an order created in my document flow.

[ARA24 · Accepted solution]

https://community.sap.com/t5/enterprise-resource-planning-q-a/creation-of-maintenance-order-from-not...

[former_member220863]

Dear,

At the time of notificaton creation u need to press order create symbol with in the notification.All the information given in notification will be copied to order.

regards

sunil

[peter_atkin]

But this isn't automated...

[former_member220863]

Dear

Accepted it's not automated but an alternate solution can be used.

regards

sunil

[peter_atkin]

I don't think there is a standard method of creating an order from a notification. However you can automatically create a notification from an order.

But it can be done via development.

PeteA

[Former Member]

Hi Pete,

Thanks a lot for the reply. Based on your experience can you tell me which function module can be used to create an order if an open task exists in the notifictaion. What I am trying to do is,

in Customization >Plant Maintenance & Customer service>Maint & Ser Processing>Maintenance & Service Notifications>Notification Processing>Additional function>Define follow-up actions for tasks;

Here I am creating a follow-up action for a task as create order and thought of assigning an order create function module ALM_ME_ORDER_CREATE with modifying the subrc parameters with some return values. Can it be done this way? I am asking because I am not very sure as to what is the best way to acieve it. I want to achieve this min minimum development.

Please explain in detail.

Thanks & Regards,

Boby Mathew

[Former Member]

Hi I would like to know if it is possible to configure auto creation of notification from service order e.g. assigning a single notification type to one or more order type.

Thanks & Regards

[peter_atkin]

Sorry Boby, missed this one..

I have never tried it this way..

Did you have any luck?

PeteA

[peter_atkin]

Cheryl Ng: creating a notification from an order is standard functionality - see IMG link in above post.

PeteA

[Former Member]

Hi Pete thanks for the reply. I got that configuration in the IMG, but that is one notification type -> one order type. Is there a way to assign one notification type to more than one order types?

Thanks & Regards

[peter_atkin]

Not in the standard system.

PeteA