Automatic approval for maintenance orders workflow is not working

[DavidAvila]

Hi,

I created a reactive maintenance order, and according to the best practice for reactive maintenance (Reactive Maintenance (4HH_US)), we should be able to start a flexible workflow for approval. I sent the order, but it never reaches my inbox or gets approved. I can see the order in the Fiori application, and under the authorization status, I see that the automatic workflow has the order, but it’s been days, and it hasn’t been approved or rejected:

I thought the automatic approval workflow would approve the order instantly.

Does anyone know why this might be happening? Could it be due to a missing configuration? Is there a way to release this order from the current workflow to continue with the proces?

Thank you in advance.

[Davycruz]

Good afternoon:

I also have a similar issue in the Manage Workflow for Asset Management / maintenance order app.

I have already set up a workflow rule so that if the planned cost is greater than $1000 it goes through an approval.

The maintenance order does enter authorization with the ORAI Order Approval In Process status. I look for the workflow in the inbox and it doesn't arrive.

My question is where can I approve the maintenance order?

Thank you for your response.