Account determination error for pricing element in a service order

[DavidAvila]

Hello, experts,

We are configuring the service module for S/4HANA Cloud, private edition, and running tests with service orders using advanced execution (MSO1).

Due to process requirements, we need to add some price conditions in the service order, as shown below:

However, when we try to save the order, we encounter the following error:

This error occurs for each price condition. The sales organization mentioned in the error is actually the one we created during the configuration of the service organizational unit, and in the SPRO transaction, we have already assigned this sales organization for services to the respective sales organization in sales (SD):

Additionally, in transaction VKOA, the account determination has been set up for the sales organization of SD (1002). How can we configure the system so that the account determination considers the sales organization (SD) instead of the service organization?

I would greatly appreciate any assistance with this issue.

Thank you in advance.

Best regards,
David Avila.

[Ahmed_Shaaban]

I'm facing same issue is there soultion for this?

[DavidAvila]

Hi,

Sorry for the delayed response. Yes, we had to open a support case with SAP for me, and the issue was resolved by applying this note: https://me.sap.com/notes/3509890/E

Hope this helps!

[Ahmed_Shaaban]

Thank you for your replay I will try to apply it and test