Account Collaboration - Multiple email address for outgoing business documents

[former_member185664]

Hi,

Is it possible to specify multiple recipient email addresses for outgoing business documents?

For example, we would like to automatically send our Sales Invoices to two customer email addresses.  However, we find when we maintain the customer account in Communication - Collaboration we are only able to input 1 email address.

I'm aware you can add additional To, CC, BCC addresses by adjusting the output settings at the point the document is created, but this isn't efficient.

Lee

[Former Member]

Hello,
Could you help me please.
I currently use SAP ERP by Design . I would create an automatic account statement . However ERP tells me that my file is invalid . I am located in France , we use CFONB files. Could you show me a procedure so that I can create an automatic account statement .
Secondly , I try to send mass customer reminders , would you some ideas for me to made ​​bulk reminders please .
Thank you in advance for your help.

[Former Member]

Hello,
Could you help me please.
I currently use SAP ERP by Design . I would create an automatic account statement . However ERP tells me that my file is invalid . I am located in France , we use CFONB files. Could you show me a procedure so that I can create an automatic account statement .
Secondly , I try to send mass customer reminders , would you some ideas for me to made ​​bulk reminders please .
Thank you in advance for your help.

Message was edited by: Anaïs Fleury

[marlene_katzschner]

Hello Anais,

could you please raise a separate question for you Bank Statement Issue?

Please be aware, that ByDesign only certain bank statement formats: http://help.sap.com/saphelp_byd1608/en/ktp/Software-Components/01200615320100003379/WEKTRA_for_Work_...

Best regards

Marlene

[Former Member]

Hello,
I allow myself to make a new application more explanatory.

First question:
I am currently working on the SAP by Design software, I would like to export my bank statements from the bank to SAP. However, this one tells me that my file contains an error, so I can not export. I am located in France, and my bank files are as AFB. How can I solve this problem. I allow me to join my request a screenshot of the error message that you be more explicit.

Second question:
I seek to revive and send invoices to mass customers. To revive my clients I would do it by email, however, SAP says my email address is not imported into my software, I allow myself to join a copy of the error message.

Could you help me please?

[former_member186555]

Hi Lee,

there is no out of the box option to achieve what you request.

Using the SAP Cloud Application Studio, however, this feature can be obtained.

There are two relevant enhancement options:

• MultipleReceiverMailAddressProcessing
• ControllOutputRequestMultipleReceiverMailAddressProcessing

Using these you can modify to, cc and bcc in the mails.

Just to give you an idea:

I remember one customer who wanted project invoices to be sent 

• To: the customer and
• Cc: the sales staff involved, the project lead, some back office staff.

Extension fields containing the above information were introduced in the BO SalesOrder and - via extension scenarios - made available in the CustomerProjectInvoicingAgreement and the CustomerProjectInvoiceRequisition (aka project invoice request). On creation of the project invoice request the recipients that were taken over from the SalesOrder and CustomerProjectInvoiceRequisition. If needed the recipients could be changed. Finally the recipients were brought into the email header using the first enhancement option.

Best regards

  Otfried

[Adie]

Hello Lee,

Unfortunately, it seems the current system behavior that only one default mail address could be maintained in the account - collaboration part.

But if you are using outlook, you may utilize the outlook's auto forward rule function from customer invoice notification. For example, if the default mail address is abc@domain.com. The rule will forward the mail (system sends to abc@domain.com) to the 2nd person. It's just an workaround /idea which maybe help you.

Rgs,

Adie