2111 Create In-House Repairs in Customer Returns.

[Annemarie_de_jo]

Dear experts,

Integration of In-house repair in the accelerated return (follow-up activity) is a true value added functionality in release 2111. When I tried to set up however, I run into the error 'Select a transaction Type' (Log in returns overview CBAR - Warehouse inspection). I found this in the documentation:

1. In the Specify Settings for In-House Repair (Service) as Follow-Up Activity activity, assign the document type CBAR (Accelerated Return) to the transaction type REP1 (In-House Repair).

However, In S/4HC I could not find this configuration step. It looks like, this is why the error 'select a transaction type' appears in the returns overview and the inhouse repair cannot be created as follow-up document.

I used transaction VA01, serial number, equipment (Technical object) I created a template for repair orders.

Did I miss a step or something else? Please advice on how to proceed to have the inhouse repair in the follow-up flow for CBAR.

Many thanks in Advance

Annemarie

[Nina_Kou · Accepted solution]

Hi Annemarie,

You could found the configuration by below step:

Open Manage Your Solutions App, choose application area 'Sales' and sub application area is 'Claims, Returns, and Refund Management'.

Then you can see the configuration step 'Specify Settings for In-House Repair (Service) as Follow-Up Activity' on Follow-up Activities for Customer Returns.

Hope this is useful to you.

[Julius_Englert]

Hi Annemarie,

from my point of view this looks like an authorization issue. Could you please cross-check if all business roles and catalogues has been updated based on the CE2111 release changes?

If this is not the root cause, please create an incident for this issue.

Best regards,

Julius

[Annemarie_de_jo]

Hi Nina,

Thank you for responding. I hoped I could find the configuration step. I only have these options under 'Follow up Activities for Customer Returns):

1. Specify Storage Locations for Follow-Up Activities

2. Rename Follow-Up Activities

In these options, I can specify a storage location and rename the activity only. The option 'Specify Settings for Inhouse Repair' (in which I think I need to make the assignment CBAR - REP1) is missing. (See screenshots)

inhouse-repair-follow-up-activities-2111-config-op.pnginhouse-repair-follow-up-activities-2111-config-op.png