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In this blog, we'd like to introduce you to one of the things that are new or have been changed in the May 2016 version of SAP Business ByDesign.

Of course you can find more information in the What's New in SAP Business ByDesign documentation, which is available online.

Today, we are going to talk about the enablement of workflow rules for service requests.

You can now define workflow rules for service requests in Workflow Rules view under Application and User Management work center, as highlighted in the snapshots below. It is now possible to create, edit and activate rules for service requests, in order to trigger notifcations to the recipients when items have changed under various conditions.

Select business object and enter basic information in step 1.

In step 2, define conditions that trigger the workflow actions.

In step 3, define the workflow actions which are to be performed.

Are you familiar with the What's New video in SAP Business ByDesign? You can have a look at here.