We continuously release new GA decision trees to cover more areas and to make it easier for you resolve issues on your own. There are now 17 released GAs’ specifically for SAP Business One and SAP Business One for HANA. You will find all of them here.
In this blog post we will show how you can inform us of the GA steps that you have already taken before interacting with Support.
Attaching the Steps
When going through the GA decision tree every step will be recorded on the left hand side as can be seen below.
As you go through the decision tree the list becomes more complete until you either find a solution or you are given different options to continue your search for an answer outside the GA.
Should you choose to log an incident, please take a few moments to create a PDF file documenting the steps that you already completed. This helps the Support Consultant know what has already been checked. Please also include all other relevant steps that you have taken and all environment information that can help Support reach a conclusion.
You will find the print option in the top right corner of the window in the section where you can leave feedback.
We are listening
We are actively looking for partner feedback regarding the content and its usability. The feedback can be given directly in the application regarding the content of a specific tree (or Guided Answers in general)