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In this blog you will learn about the Service Order process with Procurement of Spare Parts from Intercompany Supplier (Intercompany Stock Transport Order). This service process flow is based on SAP S/4HANA Cloud Private Edition, release 2023.
Step 1: Create and Release Service Order with External Spare Part item
Start the process by creating a service order with an External Spare Part item. Standard item category SRPM can be used. In the Involved Parties on item level you can enter a prefered vendor and enter an Intercompany Supplier.
When releasing the service order (and save), a purchase requisition is created. The purchase requisition is visible in the Transaction History.
In this example we first create a Purchase Requisition. It is also possible to configure the Service Order item category to immediately create a Purchase Order.
Step 2: Convert Purchase Requisition into Purchase Order
In our example, company code 1710 is requesting this spare part from company code 1010 and plant 1010. A Supplier Business Partner is created for Plant 1010.
The Purchase Order is created for this Intercompany Supplier and the Purchase Order is account assigned to the Service Order Item.
Based on the Documentation described here, the Purchase Order type is NB, item category BLANK, and Delivery type NLCC.
The Purchase Order is also visible in the Transaction History of the Service Order.
Step 3: Outbound Delivery for Purchase Order
The Intercompany Supplier (Plant 1010) creates an Outbound Delivery based on the Purchase Order (transaction VL10B).
Step 4: Outbound Delivery - Perform Picking and Goods Issue
From the Outbound Delivery, perform picking of the spare parts in Plant 1010 and trigger Goods Issue. Standard movement type 643 is used in our example as a 2-step approach. After this goods movement, stock in the Receiving Company is updated as "Stock in Transit - Cross-Company".
A separate goods receipt needs to posted in the demanding company (1710).
Step 5: Goods Receipt for Outbound Delivery
Create a Goods Receipt based on the Outbound Delivery (using movement type 101).
Step 6: Check updates in Service Order
Both goods movements (good issue and goods receipt) are added to the Transaction History of the Service Order.
Step 7: Create Intercompany Invoice
The supplying company (1010) creates an intercompany invoice towards the requesting company (1710).
Step 8: Create and post Vendor Invoice
In the Requesting Company, create and post the Vendor Invoice from the Intercompany supplier. The vendor invoice is added to the Purchase Order history.
Step 9: Check Margin Analysis for the Service Order
In Margin Analysis for the Service Order item we see the cost postings from the Goods Receipt and correction from the Vendor Invoice.
Step 10: Create Service Confirmation
Now that the Spare Part is available in the Requesting Company, the service technician can create a service confirmation and use the spare part.
Step 11: Create Customer Invoice
When the service is finished and the service order is completed, the customer billing process can be started.
Step 12: Margin Analysis
Finally, check revenue and cost postings in the Margin Analysis for the Service Order.
Variant: Service Order with External Part Procurement at Intercompany Supplier and direct shipment to customer
In the standard process, the spare parts are delivered by the intercompany supplier to the requesting company. It is also possible that the intercompany supplier directly ships the spare parts to the customer.
This is possible by adding a partner function "Delivery Point" in the Spare Part item in the Service Order. The address of this partner is copied into the follow-up Purchase Requisition and Purchase Order as "Delivery Address".
Customizing settings in Partner Determination procedure.
The Partner Function "Delivery Point" has Function Category 0017 - Delivery Point.
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