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GertTackaert
Product and Topic Expert
Product and Topic Expert
2,641

In this blog you will learn about the service order process with Advance Shipment of Spare Parts. This service process flow is based on SAP S/4HANA Cloud Private Edition. Advance Shipment is available as of Release 2022 FPS1.

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In standard configuration there are 2 standard service order item categories to support the Advance Shipment process from Service Order: 

  • SRVV: Advance Shipment of Service Parts from Stock. In this case, a reservation is created to reserve the parts in stock and a sales order handles the outbound logistics to the customer. 
  • SRVU: Advance Shipment of Procured Service Parts. In this process, a purchase requisition is created from the service order to procure the service parts from a supplier, and also a sales order to handle the outbound logistics to the customer. 

 

Advance Shipment of Service Parts from Stock

Step 1: Create Service Order with Advance Shipment Item

Create a service order with a service part item and perform an ATP simulation to check if the part is available in stock or can be produced/procured in time. For service part items, the system performs a simulative ATP check only. During the check, the system doesn't lock the stock service parts available. That means that, for example, two users can in parallel access the same stock during the check.

Based on the result of the ATP simulation, you can select item category Advance Shipment of Service Parts from Stock (SRVV) to trigger the advance shipment directly from available stock. 

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Step 2: Release service order

Releasing the service order triggers the creation of a reservation and sales order. The reservation will reserve the parts in stock, and the sales order is used to handle the outbound logistics. Both follow-up transactions are visible in the Transaction History. 

GertTackaert_1-1711530699548.png

 

Step 3: Create outbound delivery and goods issue

From the sales order, you create the outbound delivery for the service part.  

GertTackaert_2-1711530965713.png

The goods issue will move the material from unrestricted stock to customer consignment stock, using movement type 291/W.

GertTackaert_4-1711531109305.png

 

Step 4: Review stock overview

In the Stock Overview you see the service parts in customer consignment stock. At this point in time, no cost postings have been made as the parts are not consumed yet.

GertTackaert_3-1711531022058.png

 

Step 5: Create service confirmation

When the onsite technician consumes the parts, a service confirmation for the service part is created from the service order. Setting the confirmation to Complete triggers the goods issue out of customer consignment stock, using standard movement type 292/W.

GertTackaert_0-1711546151309.png

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Step 6: Display Line items - Margin Analysis

In the Display Line Items - Margin Analysis app, you see the costs posting that result from the confirmation.

GertTackaert_2-1711546326035.png

 

Advance Shipment of Procured Service Parts

This is the same process as the first scenario, but in this instance the ATP simulation returns that the service parts are not available. Here you can use the item category Advance Shipment of Procured Service Parts (SRVU). A purchase requisition/order is created from the service order to procure the service parts from a supplier. After inbound delivery and goods receipt, a sales order handles the outbound logistics of the service parts to the customer. 

 

13 Comments
fsimovic
Explorer
0 Kudos

Hi GertTackaert,

Thanks a lot for the information.

I have one question the item category SRVV in service order SRVO only creates the reservation but not the sales order.

Would we have to do extra configuration, to create also sales order?

Thanks so much

Fernando.

GertTackaert
Product and Topic Expert
Product and Topic Expert
0 Kudos

hi Fernando, 

in the Logistics integration customizing for item category SRVV you also need to maintain a sub-scenario "01-Advance Shipment (via Sales Order)"

Regards, Gert

fsimovic
Explorer
0 Kudos

Hi Gerd, thanks so much for your promt answer.

I noticed that we also need to Assign Service Transaction Types to Sales Document Types in customizing.

Thanks

Fernando

0 Kudos

Hello @GertTackaert 

Thanks a lot for the detailed blog. How can we handle the Unused spare part return? Assuming I am ordering to supplier 5 Quantities of Motor via Advance shipment, PR is Generated to Supplier and after PO and GR, I have got the Consignment stock of 5Pc in my Consignment sales order. 

Now the Technician went to the Site, dismantled the Defective Motor and used only 2PCs from the Consignment order; Completed the Service. What is the procedure to return this Unused 3Pc Motors? Can we use Advance returns Management process for return of Unused spare part in the consignment stock back to Storage location or to Supplier? What is your recommendation?

And one more requirement is, how can we return the Defective Motors which the technician dismantled from the Machine; This also belongs to the same Service order?

Many thanks.

Girish

 

GertTackaert
Product and Topic Expert
Product and Topic Expert
0 Kudos

hi Girish, 

I propose to use here a consignment return process

https://help.sap.com/docs/SAP_BUSINESS_BYDESIGN/2754875d2d2a403f95e58a41a9c7d6de/7f4e7f3e2d4349e4a6a...

Maintain copy control from the sales order and sales order item which is used to deliver to consignment to the consignment return order type and item category. Then create consignment return order with reference to sales order item copy the product enter the quantity which should be returned.

This will not updated to the service order but at the end the parts are back in the normal storage location.

The return of the dismantled motor can be done with normal return or ARM process. With release 2023 FPS2, we are able to enter Repair Objects in the service order and then trigger In-house Repair and ARM. This could be a useful process if the dismantled motor needs to be repaired.

Regards, Gert

GertTackaert
Product and Topic Expert
Product and Topic Expert
0 Kudos

hi Fernando, 

Assigning service transaction types to sales order transaction types is possible, but optional. If it is not maintained, then the sales order type must just be equal to service order type (SRVO->SRVO by default)

Regards, Gert

Tom_Hoegh
Explorer
0 Kudos

Hi Gert.

Thanks for a nice blog.

I was just wondering. If we are not planning to use CRM (Service) but "only" PM/CS orders  in S/4HANA Privat cloud. Will the Advance Shipment of Spare Parts also work like it does in SAP ECC 6.0 or due HANA not support this?

Regards 

Tom Kristensen 

GertTackaert
Product and Topic Expert
Product and Topic Expert

Hi Tom,

Advance Shipment in CS Orders is supported in S/4HANA Private Cloud like it was working in ECC before. Be aware that CS is in Compatibility Scope in S/4HANA with end of usage rights at the end of 2030. 

Regards, Gert

maggie11111111
Associate
Associate
0 Kudos

Hello Gert, thanks for much for the detail blog.

When the item based account has been activated, is there any possibility to use the Advance Shipment of Procured Service Parts? 

Looking forward to hearing your response. Thank you. 

Regards.
Maggie.

Tom_Hoegh
Explorer
0 Kudos

Hi Gert

Thanks for your reply. 

Will you be able to point me in a direction to get setup guide for ADVS in CS in S4HANA?

Regards

Tom

GertTackaert
Product and Topic Expert
Product and Topic Expert
0 Kudos

hi Tom,

Here is the link to the documentation on how to use Advance Shipment in the old CS Service Order: https://help.sap.com/docs/SAP_S4HANA_ON-PREMISE/25de5f7eadc94d688aa3ce34de0cd09b/047dc1536ca9b54ce10...

Regards, Gert

GertTackaert
Product and Topic Expert
Product and Topic Expert
0 Kudos

hi Maggie

yes, item category SRVU supports Advance Shipment of Procured Service Parts. In this process, a purchase requisition is created from the service order to procure the service parts from a supplier, and also a sales order to handle the outbound logistics to the customer. 

This is supported as of release 2023 FPS1 with Item-based Accounting

Regards, Gert

Keyur_N_Shukla
Explorer
0 Kudos

Dear Gert,

I would like to understand and learn from you, if earlier Service Order Shipment was mapped in ECC and now SAP version being upgraded to S4 HANA 2023 FPS1, will process be same in ECC or will it work in S4 HANA 2023 as a functionality ?

Right now, in S4 HANA 2020, when try to create Shipment Document from Service Order, I am getting some message "price determination can not be carried out". I tried different ways to resolve but no success yet.

Kindly share steps or pre-requisites that I could be missing.

However, appreciate this post as very informative and knowledge sharing.

Sincere Regards,

Keyur.