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Find here an overview of the SAP Enterprise Support Academy monthly newsletter on latest news, training courses, upcoming sessions, and further educational offerings.
The SAP Enterprise Support Academy provides expert guidance and high impact knowledge transfer services that enable you to innovate and be successful with your SAP solutions.
Subscribe to regularly receive latest news and stay informed about the wide range of educational offerings provided by the SAP Enterprise Support Academy that help you to build the digital skills tailored to your needs.
Preview available live sessions on SAP Support Portal, tailored per region:
APJ | EMEA | Latin America | North America*
Activate Joule for SAP S/4HANA Cloud Private Edition
Joule revolutionizes how you interact with your SAP business systems, making every touchpoint count and every task simpler. Would you like to start using on a daily basis? If so, we are piloting a new service to help you with that.
Learn more
Customer Insights Dashboard now Part of SAP for Me
We are excited to announce that the planned transition from the SAP Enterprise Support Reporting Cockpit to the new SAP for Me reporting has been completed and now the new interactive analytical Customer Insights dashboard in SAP for Me is fully replacing the SAP ES reporting cockpit.
All about the move
In-Depth with SAP S/4HANA Cloud Public Edition
We’re happy to announce that the product deep-dive enablement series is ready to roll out again. The series aims to provide SAP S/4HANA Cloud Public Edition product deep-dive knowledge, independently from the release update.
Mark your calendar for December 9 to get the latest update.
SAP S/4HANA Cloud Public Edition Series
E-Learning: SAP Analytics Cloud BI Story Builder
Check out this new E-Learning focused purely on the basics of developing an efficient and effective BI Story in SAP Analytics Cloud. Included in the Reference Materials section of the E-Learning you can find hands-on materials such as sample data file, sample scripts, tutorial exercises and more.
Details in this blog
New! SAP Design to Operate: Strategy of Each Pillar E-learning
SAP offers solutions and strategy to digitalize and enhance the efficiency of supply chain operations. For insights, we‘re pleased to share SAP Design to Operate: Strategy of Each Pillar e-learning. This E-learning provides an overview of the SAP Design to Operate lines of business, covering Design, Plan, Manufacture, Deliver, and Operate, and offers a comprehensive understanding of end-to-end supply chain operations.
Access the elearning (value maps access required)
SAP S/4HANA Finance Fundamentals – Deep Dive
Join us in a multiday training session to discover everything you need to know about delta capabilities in SAP S/4HANA Finance. We offer two sessions in December, on Dec 2 and 9.
More in this blog post
How to Get Started With SAP S/4HANA Finance
Are you about to start with SAP S/4HANA Finance? Then don’t miss our interactive virtual Live Must-Know session that lasts less than 2 hours on December 9 that helps you get on board.
Register through this blog post: Get started with SAP S/4HANA Finance
SAP’s Built-In Support: When Real-Time Support Meets Compliance for Life Sciences Supply Chain
Built-In Support is changing the way assistance is provided for users in the life sciences supply chain. Want to know how? Don’t miss this interview featuring Tarun Luthra and Andreas Krummlauf about traceability of life-saving medicines and how streamlined tracking processes enhance user experience and support efficiency.
sap.to/61108SzXf4
The Evolution of Customer Support in Software: Harnessing AI and LLMs to Drive Excellence
Explore the future of customer support! Learn how AI and Large Language Models (LLMs) are transforming traditional support, driving proactive solutions, and personalizing experiences. Companies like SAP are leading the way to predict issues, boost response times, and create stronger customer relationships. Check it out to see how AI-powered insights are reshaping Customer Support.
Read the full article in LinkedIn
Introducing Business Impact-Driven Case Prioritization
We wanted to let you know about a recent change we've made in the ‘Get Support’ application from SAP for Me. The key change is the shift from prioritizing issues based on levels to describing the business impact of the issue. This will directly determine the priority of your case, leading to more accurate and responsive support.
sap.to/61100SmsFY
Companies That Get Customer Orientation Right
Customer orientation is vital for retention, especially when things don’t go as planned. In his latest article, Stefan Steinle, Executive Vice President, Head of Customer Support & Cloud Lifecycle Management at SAP, discusses how brands like Singapore Airlines, Amazon, and Swiggy deliver customer-centricity at every step. Their thoughtful service, even during challenges, helps turn customers into advocates. At SAP, a similar approach is taken, where exceptional support helps clients like Audi set new standards for excellence.
Click here for the article
Replay the virtual SAP Enterprise Support Day
Couldn’t make it out to the event? Experience it again! Explore SAP Enterprise Support Day 2024 sessions, presentations and FAQs in a variety of different languages, anytime.
Check out the event recap
- Guidance on signing up
- SAP Enterprise Support Academy Video
- SAP Enterprise Support Academy at a glance
- Direct access to SAP Learning Hub (Login with your s-user ID and password)
- SAP ES Academy Entitlement document
- FAQ
- SAP Enterprise Support value maps
- SAP Support Portal
- Basics: Sign up | Time zone setup |
- Formats: EGI | MTE | Program
- Search: Language | Keyword | Filter | Calendar
- Upcoming live sessions in your region: APJ | EMEA | Latin America | North America
