Return to supplier processing enables you to return damaged or unwanted products from your supplier. If you do not accept the goods received, because they are damaged, or do not meet other quality standards, you can send the goods back to the supplier. You can also forward customer returns to your supplier in a third-party ordering process. All the data related to the return to supplier process is saved in the return to supplier document (created with reference to either an inbound delivery or a third-party customer return) and the outbound delivery documents.
This scenario explains how to process a supplier return for inventory items.
Assume that you have already created Purchase Order, Goods and Service Receipt/ Inbound Delivery & Supplier Invoice documents.
There are two views of the return to supplier;
1. Buyer's view.
2. Logistics view.
If you create the return to supplier from one of the logistics work centers, you can only request the goods issue. The buyer, on the other hand, can also decide on the follow-up process and request a credit memo and/or a replacement delivery.
Step 1 - Create Return to Supplier

==>

==>

Step 2 - Post Goods Issue

==>

Step 3 – Decide a Follow-Up decision for Return to Supplier.

Enter the Follow-Up Decision in the Return to Supplier 94.
Case 1: Credit Memo
Case 2: Partial Credit Memo & Replacement
Case 3: Replacement

Case 1: Credit Memo.

==>

==>

Once the follow-up process is finished (the follow-up decision is made and the delivery processing is finished), the status of the return to supplier is set to Finished.
Case 2: Partial Credit Memo & Replacement

Since the Replacement Quantity is 5 each, system proposes the Open Purchase Order Quantity as 5 each in the Purchase Order view of Inbound Logistics work center. Soon after you receive the replacement quantity from your supplier, you can post goods receipts for 5 each & the delivery status will be set to Completely Delivered.

Similarly the Credit Memo Quantity is 5 each & hence system proposes the Credit Memo quantity as 5 each in the Invoice Entry view of Supplier Invoicing work center. Now you can create & post the Credit Memo for your supplier as per the previous steps.

Case 3: Replacement:
Since the Replacement Quantity is 10 each, system proposes the Open Purchase Order Quantity as 10 each in the Purchase Order view of Inbound Logistics work center. Soon after you receive the replacement quantity from your supplier, you can post goods receipts for 10 each completely & the delivery status will be set to Completely Delivered.

Once the follow-up process is finished (the follow-up decision is made and the delivery processing is finished), the status of the return to supplier is set to Finished.
End of the process.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
| User | Count |
|---|---|
| 2028 | |
| 1203 | |
| 1067 | |
| 1051 | |
| 895 | |
| 884 | |
| 754 | |
| 677 | |
| 647 | |
| 515 |