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In the first blog post, “Motivation to run SAP S/4HANA Service (Part 1.)”, I delivered an overview of the new SAP S/4HANA Service solution and its integration with SAP Service Cloud and SAP Field Service Management, as well the new SAP S/4HANA Service Strategy.
The purpose of this blog post is to provide you an insight in the new capabilities of SAP S/4HANA Service and the new UI on SAP S/4HANA Service On-Premise.
Capability Highlights
As I already mentioned it in the first part of this blog post the new SAP S/4HANA Service solution covers four areas:
- Technical Services
- Commercial Services
- Service Business Planning and
- Service Analytics
SAP S/4HANA Service
Technical Services
The Technical Service as part of S/4HANA Service includes the service operations and processes through Service Order Management to plan and deliver services, the Service Request Management, In-House Repair to manage repairs in-house and Case Management as well.
Service Order Management provides the necessary functionalities to set up end-to-end service processes and it is integrated with solution order and service contract management as well with procurement, inventory management, pricing, billing, and financials.
Service Request Management allows to monitor and fulfill requests for service by customers and also measure and evaluate the quality of services for products.
In-House Repair supports companies to offer repair and maintenance services.
Case Management in Service enables to consolidate, manage, and process information about a complex problem or issue in a central collection point, the case.
SAP S/4HANA Service on-premise, service order
Commercial Service
The Commercial Service in SAP S/4HANA Service includes the Service Contract Management, Business Solution Portfolio Management and Solution Quote Management.
The Service Contract Management supports to manage service contract, pricing agreements and discounts, and automatically execute periodic billing to efficiently manage recurring revenue streams.
Business Solution Portfolio enables services companies to have a single view on mixed businesses incl. services, physical goods, subscriptions, and projects.
Solution Quote Management allows to manage solution bundles in a single quote including one-time / recurring services, physical products, subscriptions and projects.
Manage Business Solution Portfolio with SAP S/4HANA Service on-premise
Service Analytics
Service monitoring and analytics provides monitoring and analytical features for core service business processes.
By using analytical and monitoring apps like Service Management Overview or Service Delivery Issue Analysis you can get information about incomplete and overdue service orders, expired and expiring service contracts and can have an overview of service contract revenues, profit margins or average service duration for a product or equipment.
Key User Analytics supports with VDM Views (Interface Views for Core Entities, Analytics Cube and Query) to enable customer to build own Analytics KPI and Reports.
SAP S/4HANA Service Analitics on-premise
Service Business Planning
Service Portfolio Management provides a comprehensive view of portfolio of solutions and services offered, and enables to take decisions for optimizations along key dimensions such as financials, SLAs etc.
Service Performance Management enables to monitor KPIs and performance of service business in real-time, and leverage the intelligence to act on continuous improvement.
By using Service Organization Management is possible to establish service organizations that support execution of service business strategy and portfolio.
SAP S/4HANA on-premise Solution Portfolio Management
For getting a first insight in SAP S/4HANA Service processes check out the following blog posts:
In-House Repair with Advanced Execution - SAP S/4H... - SAP Community
Service with Advanced Execution - SAP S/4HANA Clou... - SAP Community
Basics and configuration in Service with Advanced ... - SAP Community
