- SAP Managed Tags:
When we started in 2018 with the new In-House Repair for SAP S/4HANA, we have been focusing on the public cloud with the option to downport the innovations to the private cloud. In the meantime, the codelines between public and private cloud have been splitted. We have taken this as an advantage to focus the development consequently on the needs of customers relying on SAP S/4HANA Cloud Private Edition.
In-House Repair in SAP S/4HANA Private Cloud Edition
In October 2024 we have release the In-House Repair for the private cloud. Internally we call it In-House Repair 2.0 since it is a major update with huge benefits for manufacturers and service providers. The design is ready for supporting new service models, it is highly integrated in the SAP S/4HANA and the SAP Service Management solutions landscape. This is valid for the whole service management solution in private cloud.
The major change in In-House Repair itself is the ability to adjust to the customers' individual requirements while offering comprehensive and transparent processes for the in-house service business.
The main characteristics:
1. Combines In-House Repair with Field Service
Many companies are supporting their customers onsite with field services and, at the same time, are running in-house service centers for service and repair. The new in-house repair uses the integrated service management capabilities of S/4HANA Service and allows to combine field services with in-house repair in the same service order.
In the example, a service manager creates a service quotation for a field service, the dismantling of a component on-site and an in-house diagnosis by an expert. The repair object defines the component to be sent to the in-house service center for diagnosis and repair. The repair object integrates with customer returns functionality to manage logistics. Once the quote is accepted, a service order is created and ready to be performed.
2. Provides strong logistics capabilities
The main differentiator of in-house repair are the logistics capabilities. From a mobile speed control camera up to a hundred tons heavy turbine, the repair objects have to be transported from the customer to the in-house service center.
In the demo case, the inbound logistics is triggered in a one-click action. A returns order is created in SAP S/4HANA Private Cloud Edition to manage the transport to the service center.
3. Extends quotation capabilities
At any point in time of the in-house repair process, there may be the need to communicate additional work to the customer. The new In-House Repair supports the requote functionality. It allows to create as many service quotations as needed and updates the existing service order with the changes.
In the demo, the service managers creates a requote based on the diagnosis results. On accept of the customer, the existing service order is updated.
4. Offers ready-to-use apps for the daily business
Usability is an important aspect. User-friendly apps support the service managers and service technicians in their business. The new app "Manage Repair Objects" allows service managers and service technicians to concentrate on their business.
In the example, the service manager filters for those repair objects which have been received by the service center and where the service order is ready to be executed.
5. Brings transparency from quotation to execution until billing and logistics
A requirement which has been stated by all customers from the very beginning is transparency. Service is teamwork. An E2E service requires logistics, planning, execution and billing. It is a challenge to keep the overview and push the repair for a short execution time.
The demo shows the graphical transaction history of the new in-house repair. It summarizes all service transaction and the user can easily navigate to each document.
6. Analyzes Profitability and Margin
In-House Repair is an integral part of the S/4HANA Service. The service management application allows ad-hoc profitability analysis including revenue recognition. It makes use of the item based accounting capabilities of SAP S/4HANA where cost and revenue is available immediately for profit and margin analysis.
The demo shows the app "Product and Service Margins" with its drill-down capabilities.
7. Comes with Best Practices Content 7GB
The new In-House Repair is delivered with a new scope item for best practice content. Project teams can easily setup an initial system by using pre-defined customising settings and walk through the process with comprehensive test scripts.
Search for scope item 7GB in the processnavigator of your SAP for Me portal. A login is required to get access to the scope item content.
What comes next?
We are continuously enhancing the in-house repair in SAP S/4HANA Private Cloud Edition. Please check out the In-House Repair roadmap on SAP Roadmap-Explorer.
2 Comments
