Without doubt, it is planning and dispatching that makes the economic difference for a
service organization. Given economically solid contracts and under the assumption that all
subsequent execution and billing / collection activities are performed well this statement
is very true. The specific challenge for efficient logistical operations is that each order may
consist of numerous tasks which – in the end – will have to result in a plan combining the
tasks in optimally arranged routes fully serving each customer across service orders.
Given that fact, PROLOGA decided to build the new Industry Solutions by PROLOGA –
Planning and Dispatching as the first solution component in a next generation product
As a common design principle, PROLOGA will not re-invent the wheel: SAP’s solution
offering is broad and deep, therefore the design of Planning and Dispatching takes
advantage of SAP functions, objects and technologies whenever possible. This is clearly to
our customers’ advantage as SAP continues to provide solution improvements as part of
the software standard, an inherent aspect in software maintenance agreements.
SAP’s and PROLOGA’s solutions are offered globally and therefore follow global markets.
Global demand is asking for SAAS solutions. Alongside with SAP, new products PROLOGA
are offering need to be available as such. Consequently, Industry Solutions by PROLOGA
are built as a cloud offering.
At the same time, customers demand attractive standard solutions from SAP and PROLOGA
while still moving from ECC to S/4HANA.
In general, we are using state-of-the-art SAP technology while building a new solution
extending SAP’s standard product portfolio using PROLOGA’s extensive product know-how,
programming skills and experience. Initially, PROLOGA will provide the plannable objects,
the planning algorithms and core functionality as the standard product core. Industry
Solutions by PROLOGA – Planning and Dispatching’s core will be independent from the
source of service to be planned and dispatched. We achieve the independence by providing
PROLOGA-built standard APIs integrating Planning and Dispatching with the required SAP
data source. The subsequent execution will also be built flexibly allowing for a choice of
the executional system. Planning and Dispatching will continue to use the standard
Planning and Dispatching core functionality and gains its flexibility from the connecting
APIs and hand-over points to the logistical execution systems. A set of standard UIs will
be provided along with the product.
As a first use case, we are building the standard API for single customer collection in SAP
Waste & Recycling. The first stage of the product-build is connecting the planning results
with a mobile order management solution. Other use cases will follow, customer individual
use cases can be realized as custom projects along with custom UIs.
First Use Case:
Planning and Dispatching
Planning and dispatching of services are not isolated software requirements. Its
prerequisite is always a contractual agreement between a customer and the provider of
services. Within the contract the involved parties will agree on the specifics of a service,
for example its price and a frequency in which the services will be performed (e.g. waste
collection). Other recurring or even one-time services might occur in reference to a primary
service (e.g. gas / water / electricity meter readings / connecting services).
Planning and dispatching will, on the other end, result in the physical services performance
and completion. The resulting information serves as the basis for billing or is used within
the planning and dispatching process again.
In any case, Planning and dispatching are core functions when considering customer
satisfaction as well as corporate efficiency as part of the end-to-end process.
Planning and dispatching are also not restricted to a certain business process.
Therefore, Industry Solutions by PROLOGA – Planning and Dispatching works as a
switchable module which can be applied for various use cases by having different plugins
The solution is released step by step. The first release focuses on order management of
the circular economy, especially for collection of waste material and its recycling.
Industry Solutions by PROLOGA – Planning and Dispatching is cloud native. At the same
time, it is deployable in hybrid scenarios or on-premise, a technological advantage of the
chosen SAP S/4HANA Cloud, ABAP Environment.
SAP standard objects were valuated and, if appropriate, used within the Planning and
Dispatching solution. By this, we make sure our customers continue to benefit from general
solution improvements provided by SAP.
A good example for this is the use of the Service Order (already available at SAP systems)
to collect customer order. In case the whole order-to-cash process is used within the cloud,
the service order has a crucial role for generating orders which are necessary for the
logistical process. Customers having the SAP for waste and recycling, environmental
services add-on by PROLOGA in place where the disposal order item is used, a seamless
integration with the new Planning and Dispatching will be ensured.
The service order needs a service description as it is essential for the planning process.
Planning data (services) will be created from the service description. To ensure correct and
smooth accounting processes it is key that the service order saves billing-relevant data as
well. This will be realized by using configurated products within the service order. Their
configuration can be set at the Advanced Variant Configuration in SAP S/4HANA.
Every order which is relevant for planning and is collected within a service order is captured
with its service description and service order items. In the next step, necessary service
information is determined from this data. Illustrating with a specific example for container
services, a service order item “replace container” will be split into two services: “deliver
container to customer” and “get container from customer”. These services will again be
split into detailed service tasks (e.g. into “get empty container from depot”, “deliver empty
container to customer”, “get full container from customer” and “deliver full container to
facility”). In general service tasks are detailed activities that must be done by someone or
something and belong to a certain service. At least one service task is always created from
a service. They are grouped by rulesets and configuration options. Service tasks can be
connected to each other.
Service tasks and their needed time frames are considered in following processes.
Attributes and constraints of orders have to be considered, too. All these information is
influencing the choice of the best suited existing tour or tour template to which the service
and its service tasks will be dispatched. Tour templates are blueprints which act as a
placeholder for tasks and additional data such as resources. If a tour template is used, a
new tour is created based on the template and the information are processed the same
way as using an existing tour. If an existing tour is used the service tasks and possible
tour tasks will be updated automatically within the tour. Tour tasks are activities that occur
during a tour such as refueling the vehicle or taking a break.
Existing and created tours can be edited, saved and released manually at any time. Service
tasks can be switched within a tour and between different tours. If a tour is released, all
data of the tour will be sent to a mobile device to communicate the information to the
driver. The tour data is constantly synchronized between the mobile device and the module
Planning and Dispatching of the Industry Solutions by PROLOGA. Therefore, during
execution the planner continuously keeps an overview of the confirmation data and is able
to replan in time if necessary.
All data fed back from the mobile device will be processed within the Industry Solutions by
PROLOGA – Planning and Dispatching where the logistical data is confirmed. The data can
be manually checked or if necessary post-edited by a user. Afterwards within the logistical
confirmation process all data will be transferred to the service order confirmation.
Immediate Benefit and Outlook
By using a cloud native solution, the customer does not have to care about the operation
and maintenance of the server. These tasks will be provided by the host who is also
responsible for data backups and ensures the reliability of the system which is a crucial
The Industry Solutions by PROLOGA – Planning and Dispatching allows planners to work
within guided planning processes using tasks that follow basic rulesets (e.g. finding a tour
for a service). Furthermore, those rulesets will be expanded to an automation process. The
added value is to reduce the manual planning effort even though complexity of the planning
scenarios is rising continuously.
By using the service order as a component, other processes (e.g. billing) can be
implemented easier in the future. The PROLOGA solution also uses a modern Fiori UX as
well as SAP ABAP RESTful Application Programming Model (in short RAP).
Step by step further functionality will be added to provide a tool which does give a holistic
view on the order-to-invoice process by covering for example logistical execution, legal
documentation, material inbound/outbound as well.
Altogether, the Industry Solutions by PROLOGA solves a planning problem by using one
platform to perform all logistical process steps while providing complete flexibility and
dynamization. After implementation of the single customer collection more use cases within
the waste and recycling realm but also for Utilities, Smart Cities and the Circular Economy