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You might find it difficult to troubleshoot the "Permission Denied" error in Business one mobile app although the notes 1602674 and 1924930 have been reviewed.

In this blog post I would like to share with you how to debug this kind of issue.

Step 1: Enable debug log


Set System profile to Development System

Select Switch on Full Debugging

Restart B1i service to make it effect

Step 2: Check Authentication Monitor


Authentication Monitor displays authentication attempts for scenario packages that use a user-defined authentication for incoming HTTP calls. It can capture each logon information for mobile app.

If logon is successful, you will see below output.

If logon is failed, you need to click Login Info or Authentication Info button to review the detail information.

The login info displays detail login information, such as phone number, device ID, the company database, user ID, and so on.

The authentication info displays the result of the authentication and a message describing the result.

Step 3: Check Debug Information


If you want to know more about IPO logs and errors, click Debug button > IPO Log as below.


Remember to roll back the debug setting after investigation in case any huge logs will be generated.

We have some known issues in cloud environment when using SAP Business one mobile app.


2949223 - DI API_Error Occurs When Logon Tenant with Non Super User in SAP Business One Cloud
2871777 - SAP Business One Mobile App Failed to Connect with Cloud 1.10 PL15 and 9.3 PL13


Best Regards

Lenice Zhang

SAP Business one Support

For questions about SAP Business One, please submit your question here.