SAP S/4HANA Cloud is a powerful and innovative solution that can help you transform your business and achieve your goals. However, to ensure a smooth and successful implementation, you need to have the right IT contact on board from the start. This is the person who will be responsible for setting up the initial system access, provisioning users, and managing authentication. Alongside the Communication contacts this person will also be the recipient of all ongoing SAP communications and notifications, so they need to be available and responsive throughout the project.
Unfortunately, some customers make the mistake of choosing an IT contact who is not suitable for this role. For example, they might name a high-level executive, such as the CFO, who is too busy or not technically savvy enough to handle the system administration tasks. Or they might name someone who is not easily reachable or who has other priorities that prevent them from dedicating enough time and attention to the project. This can lead to serious delays and complications that can jeopardize the project timeline and quality.
To avoid these issues, here are some tips on how to choose the right IT contact for your SAP S/4HANA Cloud project:
- Choose someone who is a hands-on system administrator, not an executive. This person should have the skills and experience to perform the system setup and configuration tasks, as well as troubleshoot any issues that might arise.
- Choose someone who is available and accessible throughout the project. They should also be able to respond to SAP communications and notifications promptly and effectively.
- Choose someone who is committed and engaged with the project. This person should be willing to collaborate with the project team, provide feedback, and participate in testing and training activities. They should also be able to communicate with the business stakeholders and align the system requirements with the business goals.
By choosing the right IT contact for your SAP S/4HANA Cloud project, you can ensure a faster and smoother implementation, and avoid unnecessary delays and complications.
