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Product and Topic Expert
Product and Topic Expert

Dear SAP Business One Customers, Consultants, and Partners!

SAP Business One uses the Customer Influence session for collecting, tracking, and prioritizing of product requirements (to be exact, non-legal requirements and all other cases of product improvements but no bugs).

This blog explains how you can improve SAP Business One as a customer or partner.
Embedded in SAP's  Customer Influence programs, SAP Business One has its own Influence Session: https://influence.sap.com/sap/ino/#/campaign/887 


Every customer and partner is invited to vote on, comment on, and submit improvement requests (IR). To participate, you need a s-user (read this blog in case you never received your s-user).

How all this works

  1. Search and Vote for Existing IRs
    Before submitting IRs for new or enhanced functionality, please search for your topic of interest and check if the topic has been submitted already. If you find open IRs and wish to support, just vote for those IRs. Your votes help us to prioritize requests that we will consider for development.
  2. Submit Your Own IR
    If you cannot find an IR that matches your need, use the “Submit Improvement” button to create a new IR. Find this video and pdf for guidance. Please check required functions against most recent version of our product.
    Once your IR has been submitted, other users can find it via search functions and vote for it.
    Please submit your IRs in English only. SAP Business One has customers and partners in more than 170 countries so we operate the Customer Influence site in English to maximize participation and collaboration. If other languages are used, the basic principles of the site such as voting won't work.
  3. Wait for Review
    IRs that reach the voting threshold of 25 votes are guaranteed to be reviewed during the following review cycle. Review happens once a year.
  4. The Review Cycle
    During the review, our team of Product Managers review all qualified and eventually selected other IRs and use this input for our prioritized backlog and implementation planning.

Your votes help us to prioritize IRs, but other important selection criteria are:

  • Positive impact for as many customers or partners as possible
  • Global relevance of the improvement
  • Reasonable time and effort for realization
  • Alignment with business and product strategy
  • No architectural constraints or technical dependencies

Therefore, please understand that reaching a high(er) number of votes does not guarantee a realization.

  • After the review cycle has ended, a blog is posted with detailed information on the results.
  • If we are not able to make a final decision on the IR during the review cycle, the IR will be included in the following review cycle.
  • Although we welcome all IRs and will review each of them according to the voting threshold, some topics are more relevant to our current work than others.

Some additional notes:

How are other matters to be addressed?

  • Please address product bugs via support incidents to your partner/SAP, see SAP Note 722980
  • Consulting related questions are handled via our SAP Community
  • To address legal requirements please follow SAP Note 1028874
  • On translation corrections partners/customers are supposed to create incidents by choosing the translation component “SBO-CRO-TRL“. This is the only and designated channel. 

We really appreciate your collaboration, this helps further improving our product and our mutual success.






0 Kudos

Sehr geehrte Damen und Herren,


Ich habe eine Frage, was ist die maximale Anzahl von benutzerdefinierten Feldern UDF's auf Artikelstammdaten 1.000 oder mehr, die erstellt werden können

in SAP Business One Version 1000201

Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi @Michael22 , 

You can define as many UDFs as needed.

Take into account that the more UDFs you define, more storage required, and the performance of data processing will be slower due to the larger amount of data.