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Updated on Apr 16, 2025 to reflect revised onboarding journey
Updated on Jan 30, 2024 to reflect EmLA General Availability
Welcome to the exciting world of SAP S/4HANA Cloud Public Edition! As a customer or partner, you know that the Cloud world offers unique challenges that we are all learning to navigate together. But don't worry - SAP is here to guide you every step of the way.
SAP has launch ‘Embedded Launch Activities’(EmLA) under a renewed customer engagement model that strives for continuity of an outcome based relationship, with focus on faster adoption of leading practices and value realization for our customers. EmLA is a product entitlement that comes with new GROW with SAP S/4HANA Cloud Public Edition subscriptions at no additional cost, on contract signature after 21st of January 2024.
We have two 1:1 Welcome Calls with every customer to welcome the customer, start with provisioning steps, user creation and explain their entitlements which are included in their subscription. The Welcome Calls and the Onboarding Journey supports the provisioning steps and guide the customer to have a flawless experience for a successful implementation. As part of the Onboarding Journey, we position assets relevant to the customer implementation phase aligned with the SAP Activate methodology.
Under Guided Enablement we offer roles specific learning programs to our customers. The learning programs are self-paced and provide a framework of recorded enablement sessions on business process leading practices, solution architecture and other strategic topics.
- Learning Program for Project Teams
- Learning Program for IT Leads
- Learning Program for Business Users
Finally, the adoption touchpoint we offer a remote service after go-live which helps customers to review system usage and identify opportunities to adapt and improve their business processes within SAP S/4HANA Cloud Public Edition. Please review the Infosheet for further information.
Within the Onboarding Journey we start with the 1:1 calls to initiate our customer engagement as part of the first touchpoint which is ‘Welcome and Introduction’. We invite you to register for our 1:M webinars to continue your Onboarding Journey. Each webinar is specifically tailored to help you get started and succeed in your implementation. Our goal is to provide you with the tools, knowledge, and guidance you need to make the most out of your SAP solution.
Touchpoint 1 – Get Started
As discussed above this touchpoint encompass the first two 1:1 Welcome Calls to kickstart the engagement.
Touchpoint 2 – Plan your implementation
With this second touchpoint, we'll equip you with the knowledge you need to run your project successfully. We'll start with an overview of the SAP Activate methodology as the project methodology for SAP implementations. We'll cover which key tools are available to support your implementation and provide instructions on how to use them. We'll explain tools like SAP Central Business Configuration, SAP Best Practices, SAP Fiori Library, and more.
Touchpoint 3 – Get Enabled
In the third touchpoint, we'll run through the enablement resources you have available, to kick start your team into getting more of the system, what is change management, manage the project and run through the fit-to-standard workshops. We'll also introduce the services included in the subscription that support the project implementation and are aligned with the SAP Activate methodology. We deliver this session together with SAP Enterprise Support who will also be doing a live demo on navigating through the learning hub.
Touchpoint 4 – Prepare to Go-Live
In the final touchpoint, we'll discuss key cutover activities and lay the foundation for successful adoption post Go-Live. We'll cover topics such as upgrades, release strategy, innovation with SAP and more.
Register for our Customer Onboarding Webinars today!
Don't miss this opportunity to get the most out of your SAP solution. Register for our Onboarding Journey webinars today and take the first step toward a successful implementation. We can't wait to see you there!
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