| Processes configured in ERP | Carrying out the business transactions using ERP for all the processes configured in the system. It is generally observed the not all processes are uniformly adopted by the user community. Many processes though configured in ERP are performed outside in legacy or user developed solutions or in spreadsheets. |
| Processes not configured in ERP | This should be an area of focus for the management and IT teams. Having invested in ERP the aim should be to leverage all available features and functionality offered by the product. There should be a focused attention and plan to implement these functionality and do away with the multiple legacy and user developed solutions supporting these processes |
Time | Performing the transaction at the right time. It is just not important to perform the transaction in ERP, doing it at the right time is also equally important. For e.g. it does not make sense creating a Goods Receipt few days after receipt of material or creating an Opportunity just before creating a Sales Order. This kills the basic purpose of it being an online transparent system and proves to be a hindrance in management reporting |
| Business process Enablement | Many organizations during implementation do not give due consideration to all user requirements. This is primarily due to implementation pressures, insufficient requirement gathering and budget restrictions Many of this requirements are pushed to post implementation, which many a time never materializes |
| Training | It is observed that many organizations do not have an ongoing training strategy for ERP users. Training is done during implementation, but subsequently there is no focus on this. It is left to the Power User and business community to upgrade their skills as well as train new users. Over a period of time the Power User network also disintegrates leaving the end user community clueless, and they in turn start developing their home grown solutions to support their business and reporting needs, blissfully unaware that these are available in the implemented ERP system |
Business - IT Alignment | Some organizations do not have a framework to capture ongoing user requirements. The user requirements not fulfilled during implementation as well as new requirements arising at a later date do not get addressed as needed. This again results in user dissatisfaction and lowers system utilization as the user has to resort to external means to address these needs |
| Change Management | An ERP implementation should always accompany an effective Change Management Initiative within the organization. Many ERP implementations restrict Change Management to just training which is insufficient. It is not easy to wean away business users from their legacy and home grown application. Change Management needs to continue during and for some time after implementation to ensure a smooth the transition to the ERP system |
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