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TammyPowlas
Active Contributor
SAP recently visited our company along with 4 other utilities, courtesy of Utegration.

If you have time, I recommend attending the SAP for Utilities Conference in San Diego later this month:



Source: Eventful Conferences


Source: SAP


Where we are at


How get to S/4HANA



Source: SAP


Subject to change


Future functionality not guaranteed



Source: SAP

What are the market trends, changes in market


Change is accelerating


All areas


Highlights are above


Increasing competition


Competition from outside the industry coming in


Market is changing


What is customer expecting


How is business happening


How can utilities save money


Retail – drive down cost, margins


More bundling of products


How thrive better in environment to offer more to the consumer


“make your life easier” and “save money along the way”


Cloud – not wait for IT



Source: SAP

Themes of utilities

Deliver to meter, see consumption, send bill out

Now change – prosumer in middle, customer has more options

Customer is becoming a “business partner”

How deal with prosumer as a whole

How perform into a better business

Extreme weather – California drought, regulations of when to water, wash car

How control this?

Smart metering, better consumption

All utilities face change into a more service approach

Technology for utilities at the bottom of the slide

Blockchain – find its way, where from a commercial side it can help

Changing world, more devices, devices talking to each other

IT has to deal with it

SAP: how put this in a solution



Source: SAP

What is important from a business side


1997: get the bill right


Selling and serving customer is now much more important


Leading to customer service



Source: SAP

Patience is becoming a rare commodity


Past – had to wait days, weeks


Decisions on old data is moving now to how to make decision on data now



Source: SAP

Intelligent suite – where transactions are happening, CRM, digital, supply chain, human capital management

Right side is digital platform

Connect with intelligent technologies to improve business processes, more flexible, delegate more work to the machine

What is an Intelligent Enterprise?

Intelligent enterprises effectively use their data assets to achieve their desired outcomes faster – and with less risk.

SAP is committed to helping every customer become a smart, best-run business and make the world run better by:

Empower employees through process automation

Anticipate and proactively respond to customer needs

Invent new business models and revenue streams (source: SAP)



Source: SAP

Key investment areas – continue to invest in platforms, meter to cash solutions


Ability to consume ISU as a service, to improve these going forward


Looking for input


Amazon like experience for the utility for a move-in for a utility


Modern environment for customer and employees



Source: SAP


Foundation for utilities, available since 2015, 1511 solution


1909 is out


Bottom see suite release




Source: SAP

Key enhancements


User productivity


Looked at simplifications – data model, structure


Simplify front end for end user


Fiori – bring data to user, drill down


Make it easy for the agent to decide


Bring information to the user rather than the user search


To enable this, creating virtual data models (core data services are defined in app layer, executed in HANA layer) – this is out lists are provided in real time to the agent


Allows agents to do work without having to wait


Operational reports (CDS) – can add your own virtual data models



Source: SAP

Where to apply machine learning



Source: SAP

96% were released


86% - outsorted, analyzed


Change the rules


Take over by machine, look at expert knowledge, history into a ML


In 1909 release




Source: SAP

Payment matching


Not pay exact amount



Source: SAP

New world, can automate


Look at what happened in past, apply rules


Apply to correct invoices


Available as a consulting solution



Source: SAP

Ticket solution – from an app


“lights out back office” – let machine do what the machine can do


"SAP road maps cover innovations that focus on business solutions and processes. They span products that are relevant for customer lines of business in their industries and explain how our innovations can add value to your business. In SAP road maps, you can learn about our innovations along three different timelines" Source: SAP



Source: SAP

Cloud for utilities

See core offering at bottom

Cloud at top

Work to extend to full value chain

Some utilities will not go to cloud; some keep building on premise

Some use both on premise and in cloud

Mix and match possibility



Source: SAP

Abbreviated version of road map

Bottom is on premise

Top is cloud components

Distribution in red

Black is retail

Focus is more now on retail



Source: SAP

Simplification is on user experience
Did not change the data model
CIC0 not in S/4HANA
6 customers are live
5 utilities in live project for S/4HANA
Common for new installs

 

Hope to see you at the SAP for Utilities Conference.
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