
Source: SAP
Where we are at
How get to S/4HANA
Source: SAP
Subject to change
Future functionality not guaranteed
What are the market trends, changes in market
Change is accelerating
All areas
Highlights are above
Increasing competition
Competition from outside the industry coming in
Market is changing
What is customer expecting
How is business happening
How can utilities save money
Retail – drive down cost, margins
More bundling of products
How thrive better in environment to offer more to the consumer
“make your life easier” and “save money along the way”
Cloud – not wait for IT
What is important from a business side
1997: get the bill right
Selling and serving customer is now much more important
Leading to customer service
Patience is becoming a rare commodity
Past – had to wait days, weeks
Decisions on old data is moving now to how to make decision on data now
Key investment areas – continue to invest in platforms, meter to cash solutions
Ability to consume ISU as a service, to improve these going forward
Looking for input
Amazon like experience for the utility for a move-in for a utility
Modern environment for customer and employees
Source: SAP
Foundation for utilities, available since 2015, 1511 solution
1909 is out
Bottom see suite release
Key enhancements
User productivity
Looked at simplifications – data model, structure
Simplify front end for end user
Fiori – bring data to user, drill down
Make it easy for the agent to decide
Bring information to the user rather than the user search
To enable this, creating virtual data models (core data services are defined in app layer, executed in HANA layer) – this is out lists are provided in real time to the agent
Allows agents to do work without having to wait
Operational reports (CDS) – can add your own virtual data models
96% were released
86% - outsorted, analyzed
Change the rules
Take over by machine, look at expert knowledge, history into a ML
In 1909 release
Payment matching
Not pay exact amount
New world, can automate
Look at what happened in past, apply rules
Apply to correct invoices
Available as a consulting solution
Ticket solution – from an app
“lights out back office” – let machine do what the machine can do
"SAP road maps cover innovations that focus on business solutions and processes. They span products that are relevant for customer lines of business in their industries and explain how our innovations can add value to your business. In SAP road maps, you can learn about our innovations along three different timelines" Source: SAP
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