As organizations modernize their SAP systems, moving from ECC to SAP S/4HANA, they need to consider the impact of technical changes on the business transformation and the potential for more efficient ways of working. By adopting SAP DevOps, organizations can benefit from the combination of speed, quality improvements, and risk reduction to maintain system stability, and ensure business processes continue to align with organizational objectives, regardless of changes.
Technical change management is essential for a digital transformation, transferring functionality to the modern systems as business capabilities are rolled out in the new environment. However, the real value of the effort lies in the business transformation – better user experience (UX)and improved productivity and processes.
While a business transformation relies on human change enablement, an organization’s ability to handle the change to business processes is often overlooked.
In this blog, you will learn:
How broken business processes can shackle an organization's productivity and resources
The role of testing in ensuring the stability of essential business processes
Why governance and enforcement are critical for digital and business transformations
How SAP DevOps initiatives support a unified DevOps toolchain to deliver change without harming business processes during an SAP S/4HANA migration
A simple business process -- transactional inputs and outputs
SAP DevOps workflows can help to guarantee the capabilities of business processes as they change
Business processes are the backbone and the point of SAP systems. They determine how an organization achieves itsobjectives, resulting in transactional input and output. Some parts of the process are automated, and others require human engagement, either by a customer or a business representative engaging with the system.
What happens if business processes break?
Broken business processes are costly, reduce productivity, take time to resolve, and can potentially halt operations.
Orders and payments can't be processed
Resources can't be acquired
Production lines stop
Staff can't be paid
However, in a constantly evolving landscape, technical adjustments are necessary to grow, improve organizational effectiveness, comply with government regulations, enhance security, and drive productivity.
But all changes come with a risk as they impact critical business processes. That’s why it’s important to fine-tune your testing to ensure processes function correctly in the future despite the changes.
Solve dilemma with the right SAP DevOps tools
User engagement and thorough testing are crucial to determine if a modified or re-imagined business process change still meets business objectives. Yet, it’s still risky. Test coverage has limitations, while changing interfaces and user experience can overwhelm key users before a go-live.
To overcome the challenge, organizations require the necessary tools to:
Put controls on objects which have a critical impact to sensitive processes
Understand when a technical change impacts a business process
Limit impact to unnecessary technical areas and processes
Focus testing on areas most heavily impacted
Enable rapid reporting of problematic or limited production capability
Allow rapid response and remediated from the technical and development teams
How SAP DevOps can help improve testing
A huge benefit of SAP DevOps is automating testing and deployment procedures by incorporation testing into a unified DevOps toolchain.
Adequate testing is essential to guarantee the ongoing stability of your critical business processes. As business processes change or are enhanced, testing can become outdated or lose their test coverage effectiveness.
Testing needs to be constantly updated to guarantee the ongoing stability of critical business processes
SAP DevOps initiatives have seen the inclusion of a constant feedback loop that when implemented correctly should automate testing and allow for the organization to continuously deliver change without fear of harming business processes.
The ideal SAP DevOps toolchain utilizes an automated change and deployment tool as the orchestration layer and foundation for DevOps. The DevOps orchestration should control the progress of technical change and gate the change based on testing. But more importantly, the tool should prevent a change from progressing if there is not a suitable threshold of test coverage.
In a Business as Usual (BAU)environment, the following are essential and easy to maintain:
Immediately pause changes to critical objects and get additional approvals
Enforce developer best practices
Perform analysis of the business process impact
Understand test coverage and improve if necessary
Execute the correct tests based on the result of the impact analysis
Send defects and test failures back to development for remedy
Engage key users to ensure that the process is functional and suitable for rollout to production users
Enable users to perform their jobs correctly once the digital and business transformation affects their workspace
Simplify issue reporting and provide constant user feedback
In digital and business transformations, the challenge is that the approach to testing and the feedback loop needs more attention and emphasis as the organization is focused on improving and changing business processes.
SAP DevOps and business change processes
As processes change, test scripts need to be adjusted, and key users must understand their value and required inputs and outcomes. With change management as the underlying DevOps orchestration layer, there must be a flexible, configurable, and easy to adjust solution, allowing for rapid and enforceable adjustments when necessary.
In a unified DevOps toolchain, the process side of change encompasses creating the change, code scanning, identifying the change impact, determining stakeholders, developing a change plan, testing, implementation, and evaluation. Every change must be adequately defined, reviewed, and approved before implementation in line with your governance processes. You can use advanced change management solutions to integrate the functions into a single SAP DevOps platform.
What do you need to consider in an automated SAP DevOps workflow?
SAP DevOps areas that require constant maintenance to guarantee the capabilities of critical business processes as they change include:
1. Code scanning -- improves the quality of code in production
You can configure the SAP ABAP Test Cockpit (ATC) and other best of breed code scanning tools to prevent harmful code from leaving ABAP environments. Run a scan whenever a transport is ready for release and prevent progression if high risk conditions are found. Configure the ATC check variant to detect security vulnerabilities and wrong code, for example, problematic SELECT statements. Conduct scans ad hoc or for more comprehensive checks; full scans can be scheduled and evaluated to ensure your code is safe and measures up.
Many tools are available if you want to integrate scanning into your change management process to enhance code quality.
2. Identify the impact of changes -- know what to test
It is crucial to identify the impact of changes whether it’s a BAU change or changes in a large implementation project like an SAP upgrade. Use an impact analysis tool to determine what is impacted and what is "most at-risk" and needs to be tested.
Sharing this information with key stakeholders significantly reduces testing requirements allowing users to focus on the impacted areas, which is valuable in complex environments with many changes. With the appropriate tool, you can check what is changing in the SAP enhancements and determine the object/s most at risk before deploying the change. Most Impact Analysis tools will do this by analyzing the performance history of production to see how critical the impact is and how often impacted object/s are executed. Object/s most at risk require testing before their implementation.
The best impact analysis tools can also analyze the test coverage available in the Test Automation toolsets to ensure there is appropriate automated coverage. This is also useful to future proof regression testing and to maintain the ability to support process adjustments in real-time as part of the change delivery process.
A sophisticated impact analysis tool can compare business process impacts with test coverage, ensuring that tests are modified as processes change.
3. Update test scripts -- revise testing to align with process change
When business processes change, they must be tested. This requires a constant evolution of test scripts. At the same time, it is essential these are communicated to business users.
You can integrate modern testing solutions into a DevOps toolchain using Rest APIs.
Bottom Line: Automated SAP DevOps enables tracking changes to business processes
Business process change requires careful planning, testing, communication, stakeholder management, and approvals to ensure critical processes function correctly now and in the future. Handling change to business processes doesn’t have to be a nightmare. Automating and integrating tools into a single SAP DevOps platform guarantees that impacted business processes can be revised rapidly and cost-effectively as technical changes are introduced during an SAP S/4HANA migration. The modifiable and flexible DevOps orchestration underpins the ability to manage process change.
Guaranteeing the capabilities of business processes as they change makes the software development lifecycle manageable and is the foundation of a successful digital and business transformation. The key is to have anSAP DevOps process that can be easily updated and enhanced as business processes are adjusted to ensure a reliable automated approach to managing and progressing changes across an SAP landscape.
In the next post, "Preparing for a Digital Transformation," I will discuss the prerequisites for a successful SAP S/4HANA migration and why transitioning is not a simple lift and shift.