IS Retail: Customer master table KNVV is missing

[faisalatsap]

While processing IDOCs I was getting error message Customer master table KNVV is missing, I tried to find the solution but did not get any because it was specifically related to IDOCs in SAP IS-Retail.

I found the below solution and sharing with you, hope it will be helpful for some else who is having the same issue.

Figure 1.1 is showing the error messages that I was getting in T-Code WPER (POS Interface Monitor)

Figure 1.1: Error messages of IDOCs T-Code WPER

When I checked the table KNVV it was showing data in Figure 1.2 for Customer 200112

Figure 1.2: Table KNVV for Customer 200112, T-Code SE16N

When I checked the Site J133 using T-Code WB03 (Display Site), I found out that this site belong to Division JH see Figure 1.3, but you can see in Figure 1.2 that Division JH is not available for Customer 200112 in Table KNVV

Figure 1.3: Display Site, T-Code WB03

To add the relevant Sales Area for Customer 200112, go to T-Code XD02, add Sales Organization, Distribution Channel, Division and click the Create icon as in Figure 1.4

Figure 1.4: Customer Change Initial Screen, T-Code XD02

After adding Division JH for Customer 200112 you can see the entries in Table KNVV as in Figure 1.5

Figure 1.5: Table KNVV for Customer 200112, T-Code SE16N

Now we are ready to process the IDOCs again, You can see both IDOCs processed successfully in Figure 1.6

Note: T-Cdoe BD87 can be used to process the IDOCs

Figure 1.6: IDOCs processed successfully, T-Code WPER

[mintyal]

Thank you for this post - we had the same error and once we corrected the division, the IDOCs processed.

[Saif_Ali_Sabri]

the issue regarding missing entries in the KNVV table while processing IDOCs in SAP IS-Retail! This explanation will certainly help others who face similar challenges in the future. 

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Issue:

While processing IDOCs, you encountered an error: "Customer master table KNVV is missing."

Root Cause:
The division assigned to the site (e.g., JH) was not available in the KNVV table for the respective customer, causing the IDOC processing to fail.

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Solution Steps:

1. Verify Existing Data in KNVV Table:

   • Use SE16N or SE11 to check the KNVV table for the customer and verify if the relevant Sales Area (Sales Organization, Distribution Channel, Division) exists.

2. Check the Site’s Division:

   • Use T-Code WB03 to display the site and identify its assigned Division.

3. Update Customer Sales Area Data:

   • Use T-Code XD02:
     • Enter the Customer Number.
     • Add the missing Sales Organization, Distribution Channel, and Division.
     • Click the Create icon to add these details.

4. Confirm Changes in KNVV:

   • Recheck the KNVV table to ensure the new entries for the relevant Sales Area are created successfully.

5. Reprocess IDOCs:

   • Use T-Code BD87 to reprocess the failed IDOCs.
   • Verify successful processing.

6. Alternative T-Code for Confirmation:

   • You can also use T-Code WPER to confirm successful processing of IDOCs.

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Note:

• Ensure that the Sales Area updates align with the organizational structure and processes in SAP IS-Retail.
• Regular checks for master data consistency can prevent such issues from recurring.