Introduction
Automation of Expense reimbursement process by leveraging Machine Learning algorithm in SAP Business ByDesign using
WhatsApp.
Requirement
Employees must enter the expense details (from the Bills / Invoice) manually into SAP Business ByDesign system to claim an expense which needs lot of manual interventions.
Solution
To overcome this ERP Logic has developed a solution using intelligent technologies like
Machine Learning (ML), Optical Character Recognition (OCR), and
Middleware deployed in SAP Cloud Platform to simplify Expense reimbursement without manual intervention.
Design / Process Flow

To claim an expense, Employees needs to take the picture (image) of the expense bill/invoice using WhatsApp and send to a number configured in CPaaS WhatsApp channel.
Communications Platform as a Service (CPaaS) is a platform to send and receive
Multimedia and
Text messages. It transfers an image to
SAP Cloud Platform,
Custom built
Middleware deployed in cloud platform converts an image and extract the expense details in machine understandable text format using an
OCR and
ML.
Extracted data like
Expense Date, Invoice / Receipt number, Items, Claim Amount is submitted to
SAP Business ByDesign as an Expense within an
Expense Report against the respective employee.
Once an expense created in SAP Business ByDesign, Employee receives a confirmation message.
Different Scenarios which can be automated
in SAP Business ByDesign using WhatsApp.
- Creation of Transactions like Supplier Invoice, Customer Invoices, etc.
- Creation of Contact from Business Card.
Benefits
- Improves and Simplifies expenses reimbursement process
- Overcomes the errors due to manual entry
Conclusion
Intelligent technologies used in the automation saves time and efficient claim process by capturing the receipts / invoices on the go using WhatsApp in mobile
Kindly post your questions in
ask a question section and feedback in the below comments section.