Education, Guided Training, Support Resources for SAP Initiatives #ASUG Webcast Summary

[TammyPowlas]

This was an ASUG webcast from last week, covering training available via SAP Support

 

All materials shown are available at the support website:

Support.sap.com

Figure 1 Source: SAP

 

When you think of support; problem, need a fix

It is the reactive

SAP Support wants to go from reactive to proactive

Collaboration: services on landscape

Empowerment: SAP teaches you with learning materials

Innovation and value realization - optimize, maintain

Mission critical - tickets, incident processing

Figure 2 Source: SAP

 

Collaboration: product engineers help with your SAP landscape

First piece is value maps

Navigation system to learning materials

Available value maps shown above

Value maps are housed on SAP Learning Hub

Value maps are part of enterprise support, not standard support

Figure 3 Source: SAP

Figure 3

Value map depends on phase

 

Boot camps - S/4HANA - contact SAP Support

Enterprise Support Advisory Council - for customers interested in giving feedback to SAP Support

S/4HANA Adoption Starter - plan to move to S/4HANA

 

Empowerment

- learning & doing

Figure 4 Source: SAP

 

EGI - SAP expert guides you on how to implement a topic - could go 2 to 5 days

Meet the Experts - like a webinar; refreshed every 2 years

These are linked in the value maps

Accelerated Innovation Enablement - enhancement packs - ERP, S/4HANA, SuccessFactors

Continuous Quality Check - SAP analyzes your system, delivers report to you and engineer can walk you through the report

Figure 5 Source: SAP

 

Most popular continuous quality checks are go lives

Innovation and Value Realization

Fiori, Solution Manager, Enhancement packs

Figure 6 Source: SAP

SolMan comes with your support

Testing, project management, DVM

Choose what components to use

Focused Build and Focused Insights were used by Max Attention customers, now in SolMan at no additional costs

Figure 7 Source: SAP

 

These are the tools considered innovation

Targets your data

Figure 8 Source: SAP

Figure 8 shows the outcomes of using the tools in Figure 7

If you join the S/4HANA move program, SAP helps provide the above report for your company as the output

Figure 9 Source: SAP

 

Maximize existing investment - use pathfinder

Moving to S/4HANA - Business Scenario Recommendations

 

Have you used the tools from SAP Support?