
At the heart of a digital transformation in government is a simple paradigm: a person or machine is perfectly equipped with all the necessary information to predict, decide, and act.
SAP S/4HANA provides the digital core and fights complexity by simplifying data models, processes and also the user interface. SAP S/4HANA also fights complexity by helping to consolidate system landscapes. For example you can combine on-premise and cloud. Thirdly the pre-defined integration scenarios help fighting complexity.
To make this happen, we have combined transactions and analytics on the same platform. Uniting structured data (e.g., finance) and unstructured data (text, video, voice) will change the way governments plan, act, and innovate. The necessary speed comes from a breakthrough innovation: in-memory computing on the SAP HANA platform.
The transformative power of in-memory computing unleashes a groundbreaking reimagination of government models, processes, and work. Governments become frictionless when they:
Leverage Big Data from sensors, weather, social, and geospatial sources to achieve real-time situational awareness about disasters in order to derive the best possible decision and procedure, executed by people or processed machine-to-machine
Interoperate with other government agencies and private business partners in real time via advanced cloud-based business networks to leverage loyalty programs to drive adoption of both private and public sector offerings
Modernize government processes, running them in real time with neither data replication nor batch programs, ultimately leading to individualized and tailored service delivery, acknowledging specific needs of each applicant for social benefits
This platform requires an IT architecture that provides both stability and long-term reliability for core government processes, and at the same time allows for flexibility in areas where change is happening on a constant basis. The digital core is the foundation for the core processes that need to run consistently and flexibly. It provides uninterrupted, real-time transactions and analytics, the ability to work with Big Data, and connectivity to line-of-business extensions that enable supporting processes such as talent sourcing or emergency response..
SAP S/4HANA® was specifically developed to represent the digital core in this “bimodal IT architecture.” It provides government agencies with a proven framework to adopt industry best practices while attaining operational excellence – specifically across core financial, procurement and planning processes. (source: SAP)
It starts with the Digital Utilities Platform in these 3 main areas
S/4HANA with IS-U Simplification including integration with S4 based solutions, transitioning to the new Fiori User Interface, simplifying the processes and code.
SAP's focus continues to increase in the Cloud for Customer, Multichannel foundation, C/4 HANA marketing and commerce integration. It is extremely important that utilities have state of the art tools to engage customers in Omnichannel methods which can be deployed fast to market. Cloud delivery is the only way to provide that capability.
And as IT/OT convergence becomes reality, SAP's IoT focus is to deliver SAP Energy Cloud solutions delivering Energy Analysis, enhanced Energy Data Management with smart meter capabilities, asset health solutions as you saw earlier and establish strategic partnerships working with key partners like Accenture and Siemens (Source: SAP
Part of the SAP CRM roadmap
SAP CRM, integrated in S/4 HANA
Major parts of CRM 7 move into S/4 as part of the long-term strategy
Some parts have already moved or will move somewhere else (marketing, loyalty, …)
Utilities specific CRM
Same technology, WebClient
Some UI improvements w/ Fiori theme
We know that many utilities used CRM for the better UI, better process support and better technology (data, view, logic)
Keeping the good, removing system complexity
Eliminated the middleware
Eliminate a system
Huge positive impact on TCO (source: SAP)
SAP road maps cover innovations that focus on business solutions and processes. They span products that are relevant for customer lines of business in their industries and explain how our innovations can add value to your business. In SAP road maps, you can learn about our innovations along three different timelines:
Recent innovations for our solutions have been launched in the past weeks or months and can already be purchased.
Planned innovations for our solutions are expected to be launched in the short term or midterm.
Future direction provides a long-term perspective on high-level development plans on innovations for our solutions (source: SAP)
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