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Author: Gopal Dhandapani
Objective: This Article explains the processing of automating the creation of dispute case when you process incoming payment with residual item resulting in chargeback
Business need for implementing end to end process for customer open item management including chargebacks
Business has huge volume of customer invoices to be processed through the cash application process
Currently business is processing lot of chargebacks manually
Charge backs can be either from Lockbox process or from processing bank statements or manual incoming payment
Processing incoming payments together with creation of residual items with new document type
Capture the proper reason code in residual item line item if it is a chargeback
Managing residual items with new document type for ease of monitoring
Automation of dispute case creation for chargeback out of residual items
Automating the end to end process from incoming payment processing to creation of residual item to dispute case creation
Process flow diagram for Processing Residual payment with auto dispute case creation
Business Process
Run Customer open items report FBL5N to review the current open items to check current status
Post Incoming payment F-28
Document posted. First document is for the incoming customer payment posting and second one is the separate document created for the residual item with separate document type
Document No: 4300003000
Document No: 4400004000
FBL5N – Current status of the open item – chargeback through separate residual item is created
Create dispute case – FDM_AUTO_CREATE
Business Process 2
Auto dispute creation from clearing customer open items with chargeback from residual items
Clear Customer F-32
Two documents get posted. First one is for clearing the customer open item. Second document below is for the creation of chargeback as residual item with separate document type
Document No: 3000003001
Document No: 4400005001
Create Dispute
Business Benefits:
This process has been implemented for processing of customer incoming payments, clearing customer open items as well
With this process chargebacks are created with residual items
Chargebacks from residual items are converted to dispute case from background job
Manual intervention for creation of dispute case is eliminated
Business is able to better manage and monitor chargebacks / dispute cases
Business is able to manage higher volume of business
Business has huge volume of customer invoices to be processed through the cash application process
End to end process has been automated from incoming payment processing to creation of residual item to dispute case creation
Objective: This Article explains the processing of automating the creation of dispute case when you process incoming payment with residual item resulting in chargeback
Business need for implementing end to end process for customer open item management including chargebacks
Business has huge volume of customer invoices to be processed through the cash application process
Currently business is processing lot of chargebacks manually
Charge backs can be either from Lockbox process or from processing bank statements or manual incoming payment
Processing incoming payments together with creation of residual items with new document type
Capture the proper reason code in residual item line item if it is a chargeback
Managing residual items with new document type for ease of monitoring
Automation of dispute case creation for chargeback out of residual items
Automating the end to end process from incoming payment processing to creation of residual item to dispute case creation
Process flow diagram for Processing Residual payment with auto dispute case creation
Business Process
Run Customer open items report FBL5N to review the current open items to check current status
Post Incoming payment F-28
Document posted. First document is for the incoming customer payment posting and second one is the separate document created for the residual item with separate document type
Document No: 4300003000
Document No: 4400004000
FBL5N – Current status of the open item – chargeback through separate residual item is created
Create dispute case – FDM_AUTO_CREATE
Business Process 2
Auto dispute creation from clearing customer open items with chargeback from residual items
Clear Customer F-32
Two documents get posted. First one is for clearing the customer open item. Second document below is for the creation of chargeback as residual item with separate document type
Document No: 3000003001
Document No: 4400005001
Create Dispute
Business Benefits:
This process has been implemented for processing of customer incoming payments, clearing customer open items as well
With this process chargebacks are created with residual items
Chargebacks from residual items are converted to dispute case from background job
Manual intervention for creation of dispute case is eliminated
Business is able to better manage and monitor chargebacks / dispute cases
Business is able to manage higher volume of business
Business has huge volume of customer invoices to be processed through the cash application process
End to end process has been automated from incoming payment processing to creation of residual item to dispute case creation
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