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Sandeep_Thakur
Explorer
3,216

 

This blog gives an understanding in S/4 HANA Service module of how to handle spart parts in the scenarios where it needs to be delivered to customer in advance before technician visit the customer place to perform the repair job.

 

S/4 Service:  Service supports the setup and operation of functions and processes for service contract management, service order management, service request management, service billing, and customer engagement. The service solution also supports subscription order management and is used with various industry solutions.

 

Advance shipment:  Advance Shipment enables the shipment of service parts to the service technician or the customer before the repair.

In a typical company who provide after sales service process does day to day repaired activity to customer. A Service can be In-house or at customer site, depend upon the agreement with customer or nature of service product.

In a scenario where a service to be provided at the customer site a technician needs a spare part which will be used to fix the product. But if a product is too bulky in nature, technician cannot carry that into his van.

In this case spare part needs to be shipped in advance to customer location so that technician can used this spare part to perform the repair. Shipment of service parts is done by using a service order with a sales order. The use of sales orders allows customer consignment stock to be created. As a result, parts that are actually required can be invoiced after the consumption has been posted.

Until the technician confirms that the service parts have been used in the repair process, the parts still belong to the company and not the customer.

 

Types of scenarios in advance shipment –

Scenario 1: Service Parts Are Already in Stock in a Warehouse

Scenario 2: Service Parts Are Not in Stock in a Warehouse

 

Scenario 1: Service Parts Are Already in Stock in a Warehouse

 In this scenario, spare is available in the company stock, and we are delivering it via a sales order as a subsequent document from service order release. A delivery will be created from sales order. After picking and packing, goods issue is posted that will move the stock from unrestricted (-) to customer consignment (+). Reservation is completed after the final goods issue.

Sandeep_Thakur_0-1707395753162.png

 

After the service technician confirms the use of the service part with a service confirmation, the final goods issue from the customer consignment stock (-) to the customer is posted including the material consumption.

Process Overview in System - 

Service order created.

Sandeep_Thakur_1-1706871832573.png

 

Delivery is created and posted.

Sandeep_Thakur_2-1706871832579.png

 

Before PGI, Stock overview

Sandeep_Thakur_3-1706871832590.png

After PGI, Stock overview

Sandeep_Thakur_4-1706871832603.png

Technician consume parts and post the confirmation

Sandeep_Thakur_5-1706871832615.png

 

 Stock overviews post the service confirmation

Sandeep_Thakur_6-1706871832624.png

 

Note: Here details of spare part will be considered from Reservation and sales order just logistic transaction to deliver the spare part (not relevant for ATP). During delivery posting time only system check whether parts are in the stock or not.

 

This process made available from release 2022 FPS02, if you have 2022 version system with other FPS version, please implement below notes-

3299925 - Advance Shipment FPS1 2022 DDIC

3265840 - Advance Shipment FPS1 2022

3265931 - Advance Shipment FPS1 2022

3336764 - IMG Activity for Sales Order Mapping

 

 

Please go through blog II for Service Parts Are Not in Stock in a Warehouse

Conclusion 

Thanks for reading this blog post. Hopefully the blog post was informative. Please do let us know in case you have any question or query about this process in our Q&A community : here

 

References:

  • Best practices for SAP S/4HANA: here
  • SAP S/4HANA Cloud User Community: Follow it
8 Comments
Ellendavis1
Newcomer
0 Kudos

Hello,  Be Ball Players

I like your blog. It is very informative and useful for me. You describe everything point to point. This is exactly what I was needed. 

Sandeep_Thakur
Explorer
0 Kudos

Good to know that it will benefit you in some way..Thank you

Yogendradeshmuk
Newcomer
0 Kudos

Hey Sandeep 

Very helpful document.Thank you for putting your efforts and sharing this with us. 
will wait for the second process 

 

fsimovic
Explorer
0 Kudos

Hy Sandeep, thanks so much for this information.

One question, exist a scenario for reverse good movment created with the delivery ? for instance VL09 integrated with service order?

Thanks so much

Fernando.

Sandeep_Thakur
Explorer
0 Kudos

@fsimovic,

Yes, you can perform reversal of goods movement as well. it will work.

Regards,

Sandeep

ThomasZwerg
Participant
0 Kudos

Hey Sandeep, 

good document and example of that process. Did you also check further on the options for sales order creation from service orders? 

I mean, we see an issue with creating different sales order types (eg. standard - to be paid by customer vs. FoC free of charge). Did you manage to configure S/4 to support creation of different/ multiple Sales Order doc types?

Thank you, 

Regards, 

Thomas 

sandeep093thakur
Product and Topic Expert
Product and Topic Expert
0 Kudos

@ThomasZwerg , as of now in current road map standard SAP only support one type of sales document type configuration with service side.

other processes needs to be done via order to cash setup.

 

Hope this helps clarify your query.

ThomasZwerg
Participant
0 Kudos

Hi Sandeep, 

Thank you for quick reply!

Yes, that clarifies it and is unfortunately in line with what we also found out. 

Thank you, Regards, 

Thomas 

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