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Your Feedback matters - fill out the SIS survey!

JesperB1
Product and Topic Expert
Product and Topic Expert
‎2025 Oct 08 4:00 PM
320

​Your feedback on our support services is vital to us. By completing the SIS Survey, you help us enhance our service quality. When evaluating, please focus on these key points:

​The statement "SAP made it easy for me to handle my issue" should refer specifically to the support service provided in the current case that's being closed. Your evaluation should solely reflect the support given by the Support Engineer during this case, considering all obligations and limitations in service delivery.

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​It's important to account for any limitations in SAP's support scope and the Partner's obligations, as outlined in the SAP Business One Maintenance Policy and Support Scope, and detailed in SAP Note 1162670. Cases categorized as consulting inquiries fall outside this scope and should not impact your rating of the support service you received.

​Please note that Support Engineers must adhere to established rules to avoid compliance issues and cannot provide support beyond SAP's defined scope.

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​SAP Support Management reviews all negatively rated (Strongly Disagree, Disagree) cases, and even neutrally rated ones (Neither Agree Nor Disagree) can provide valuable insights for service improvement. For this reason, we encourage you to fill in the "Please tell us the reason for your rating" textbox to help us understand the reasons behind any non-positive ratings.

​If your case was handled professionally and within the established support scope, we kindly ask you to acknowledge the Support Engineer's efforts by providing a positive rating (Strongly Agree) where applicable. Your feedback not only helps us improve but also motivates our team.

While we have your attention..

Keep an eye out for our highly successful webinar series, all the sessions are recorded and you will find both the recordings and the materials in the KBA – 3525031 - Central KBA for Partner Enablement Sessions delivered by SAP Business One Support.

Short reminder about our Guided Answers. SAP Business One Support has of today released 42 different GAs. You will find all of them linked to the central KBA - 3213852 - Central KBA for SAP Business One Guided Answers

The Support Spotlight Blogs – find them here: Tips from SAP Business One Support