SAP Service and Asset Manager Integration with SAP...

syam_yalamati · ‎2024 Jul 21

SAP Service and Asset Manager(SSAM) mobile application for maintenance and field service execution, which helps your organization to optimize asset health and performance by providing persona centric mobile solution with best-in-class customer service. Current pain point from customers on how to measure meantime to repair and meantime to complete the work using the SSAM mobile application. This article explains about how you can use the data points from SSAM to build intelligent operational dashboards to support your organization to maximize technician productivity and streamline the maintenance process.

Mobile Application Integration Framework(MAIF) supports integration topics for SAP Service and Asset Manager, MAIF stores mobile operational data such transaction history, user specific data, location info, communication session info etc. in the SAP backend system(S/4HANA Public/Private/On-Prem) which can be used to create analytical dashboards via Stories to visualize data using the optimized design experience.

SAP Analytics Cloud (SAC) is a public Software-as-a-Service (SaaS) enabling access to on-premise and cloud data sources. Furthermore, SAP Analytics Cloud provides live connection (online) to on-premise or cloud systems, build stories based on those models, and perform online analysis without any data replication.

Prerequisites:

Before starting, please, read cautiously the System Requirements and Technical Prerequisites document and check if your landscape is compliant with what is supported, for your version and Connection types.
Create and provision your SAP Analytical Cloud tenant in SAP BTP Cockpit. Please refer to the latest version of SAP documentation, Create Your SAP Analytics Cloud Instance in SAP BTP Cockpit
Requires SAP Analytics Cloud Enterprise Edition
Install following SAP notes into SAP S/4HANA system to get the latest CDS analytical views from SSAM mobile backend:
1. 3471336 - Analytical Query for Mobile Transaction History
2. 3481198 - Analytical Queries for MAIF Monitoring Purposes

SAP Analytics Cloud Live Connection to S/4HANA backend

For this integration, we used Direct Live Connection with CORS, so the Analytic Query of CDS View can be the source in S/4HANA where we provided predefined CDS analytical views for SSAM data points. For more details about Live Connection between SAC and S/4HANA system, please refer to the SAP help documentation Live Connections Overview and Live Data Connections to SAP S/4HANA for detailed steps on the setup.

SAP Analytics Cloud provides the business logic, and build the queries required to see your data to your browser. Your browser in turn sends those queries, through Direct live connection to the S/4HANA database. The results of those queries are returned to the browser, where any charts are rendered. Throughout the whole process, the browser is actually interacting through Direct live connection (CORS), which in turn sends out the requests to SAP Analytics Cloud or the remote data source depending on the path of each request.

Source: SAP Help documentation

Once the Live connection is setup between SAC tenant and S/4HANA system, you should be able to access CDS analytical views from SAP Service and Asset Manager backend(MAIF) data source.

Before you create Stories for analytical dashboard, you need to get your model ready so that you can use this as a data source for your story. For more information on Modeler setup, please refer to Learn About Models

Create a Model from a Live Data Connection

Follow the steps listed under the SAP help documentation, Create a model from a Live Data Connection to setup the mobile analytical model using the CDS views from the SAP S/4HANA backend. In Step4, where you are trying to input the Data Source, you can search for "Mobile" to list all available CDS analytical views for SSAM mobile application. But if you know the data source, you can also enter the name of the data source directly as well.

If you do not see the list of CDS views specific to mobile scenarios, your S/4HANA system version does not contain the latest updates from SAP Service and Asset Manager mobile backend. Please apply the following SAP notes to get these CDS analytical views and try again.

Create Stories using the above Data Model

Stories are dashboards where you represent data by capturing insights and visualizations using Charts, Tables, Geo Maps etc. Your story acts as a container object that holds all the data, visualizations, and other elements that you want to explore and share. When you first create your story, you’ll decide how you want to organize and consume your content by defining story-level settings, choosing specific page types and other elements to define the structure and delivery format of your story, such as enabling it to be viewed on mobile devices, and applying best practices to optimize your story’s performance.

For more information about Stories and related content, please refer to Getting Started with Stories.

Once you are familiar with the Stories, Create a new Story using the Data model which is prepared in the previous step "Create a Model from a Live Data Connection". While creating new stories using Create New Stories section, in Step5, select the data model source you created before, such as "Mobile Transaction History" to visualize data in Charts or Table format depending on the widget you choose at the time of creation.

You can add multiple Charts or Tables in a dashboard to visualize data elements that you want to explore by choosing different Measures & Dimensions for each Chart or Table from the same data source as shown below:

You can add Filters to restrict the data to a specific criteria such as Mobile Application version etc to refine data output depending on the business need as shown below:

Also, you can create Digital Boardroom Dashboards by importing multiple Stories from different data sources and present real time data to allow you to make fact-based decisions to drive your business. For more information on Digital Dashboards, please refer to Digital Boardroom Presentation.

Conclusion:

SAP Service and Asset Manager(SSAM) mobile application integration to SAP Analytics Cloud(SAC), provides best-in-class visualization dashboards to measure meantime to repair and meantime to complete the work to support your organization and maximize technician productivity. These operational dashboards will help Maintenance Planners/Supervisors to plan their future work and streamline the maintenance process.

Please provide your feedback to improve the product features. Also, encourage you to follow the Mobile Application Integration Framework post and answer questions (https://answers.sap.com/tags/6baf0d27-c212-4154-85a9-71ed13c7b1ab), and read other posts on the topic for MAIF (https://blogs.sap.com/tags/6baf0d27-c212-4154-85a9-71ed13c7b1ab/) and SAP SAM (https://blogs.sap.com/tags/73555000100800000639/).

SAP Service and Asset Manager application metadata is available on the SAP Support Portal Software Center and the mobile client may be downloaded from the Apple App Store and Google Play Store. The Windows application is available for customers and partners from the SAP Download Center, navigate to SAP SERVICE AND ASSET MANAGER > MOB SERVICE ASSET MANAGER WIN > MOB SVC ASSET MANAGER WIN x.x > MOB SVC ASSET MANAGER WIN x.x (choose latest version from the list).

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