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SAP Enterprise Support Academy Newsletter September 2024

silvia_gaber
Product and Topic Expert
Product and Topic Expert
‎2024 Sep 03 3:48 PM
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Dear customers,
Find here an overview of the SAP Enterprise Support Academy monthly newsletter on latest news, training courses, upcoming sessions, and further educational offerings.
The SAP Enterprise Support Academy provides expert guidance and high impact knowledge transfer services that enable you to innovate and be successful with your SAP solutions.

Subscribe to regularly receive latest news and stay informed about the wide range of educational offerings provided by the SAP Enterprise Support Academy that help you to build the digital skills tailored to your needs.

Preview available live sessions on SAP Support Portal, tailored per region:
APJ | EMEA | Latin America | North America*

Please note: A one-time registration for SAP Learning Hub, edition for SAP Enterprise Support [accessible here] is necessary to register for these events.

E-Learning: SAP Datasphere Lifecycle Management

With this new E-Learning, you are guided through how lifecycle management works in SAP Datasphere, and what is involved with maintenance of spaces. The bite-size video format allows you to work through the topics at your own pace, with expert insights, all in under 90 minutes.

Full details in this blog post

Get ready with SAP Readiness Check for SAP S/4HANA

Learn all about the SAP Readiness Check tool for SAP S/4HANA, and how it supports a successful conversion to SAP S/4HANA. We offer short and interactive live must-know sessions to get you prepared to start your SAP S/4HANA project.
We offer two sessions on September 10 and 13, one in English and one in Spanish: Register here

Gain the Skills Needed for Your Journey With SAP S/4HANA

Make yourself ready to take the next step on your SAP S/4HANA conversion. Just join one of our five interactive live trainings about SAP S/4HANA. The sessions are short, cover all relevant information, and are offered in several languages.

Pick the topic most relevant to you and register today

See What’s New and Popular

Overwhelmed by the wide range of offerings? Get inspired by customers most popular courses and check out which learnings are newly available in SAP Learning Hub.

Most Popular Learning Offerings
New Learning Items

Live Sessions – SAP Cloud ALM | Security | Data Volume Management

Join the upcoming knowledge transfer session on the value maps for SAP Cloud ALM | Security | Data Volume Management. Find related self-paced learnings and expert-led live sessions that are available through the value maps. Ask questions and get guidance on how our Foundational Support offering can help you achieve your project goals.

Save September 11 and register here

Q3 Updates to the Release Navigator for SAP Customer Experience

Release Navigator for SAP Customer Experience ensures you're current on the most recent updates and functionalities of your SAP CX solutions. The newest update showcase a redesigned interface along with the latest release details and content.

We invite you to read more about the changes we made in a blog post or explore the release navigator right away.

Compatibility Packs in SAP S/4HANA: The Way Forward

If you are live on SAP S/4HANA or SAP S/4HANA Cloud Private Edition and using classic standard functionality such as LE-WM Basic Warehousing or FI-TV Travel and Expense, then you are probably already aware of compatibility packs. SAP S/4HANA compatibility packs are temporary use rights to run certain classic SAP ERP solutions in SAP S/4HANA. The use of these compatibility packs will expire at the end of 2025, so it is important to start planning for the transition now. This involves evaluating your current usage of compatibility packs and determines how to migrate to the new standard functionalities in SAP S/4HANA.

SAP S/4HANA value maps help you to get an understanding of compatibility packs in SAP S/4HANA, including their temporary usage rights and the implications for users. Learn about important end-of-support deadlines, effective transition strategies, and critical considerations for a smooth migration to the latest SAP S/4HANA releases.

Newly Designed Case List in SAP for Me

Check out the improved user experience on case management. Learn about the new UI and how to create a personalized view.
sap.to/61109Yi9yD

Transforming Customer Experience with AI

In this episode Becky Doyle, Head of Technical Support – SAP SuccessFactors HCM, shares with us some of the recent AI-powered product innovations that are transforming the customer experience when using our SAP SuccessFactors HCM solutions to one of faster access into decision-critical insights. In addition, Built-In Support allows the SAP SuccessFactors HCM solution itself to become an extension of Real-Time Support. Join us as we preview an exciting time for our HCM customers and how we support them. You don’t want to miss this episode!

Check out here

Customer Retention: Best Solutions For Real Results

In this exclusive Q&A, Stefan Steinle, executive vice president and head of Customer Support, SAP SE, shares more about how customer support teams can harness the power of cutting-edge tech like artificial intelligence to help bring innovative improvements and deliver value to businesses.

Read more

Customer Support at SAP: Partnering with Customers to Maximize Value for Their Businesses

From its inception, SAP’s Customer Support has stood out for its expanded role beyond bug fixes and issue resolutions. Daily tasks include solving tickets and resolving issues, all aimed at maximizing customer business value, securing investments, and optimizing SAP operations. We are a proactive business partner committed to helping customers achieve their goals.

sap.to/61109Y2d8B

Serving Customers Better Lean Selective Data Transition

The SAP Business Transformation Center streamlines the data transition from SAP ERP 6.0 to SAP S/4HANA. It is deployed on SAP Cloud ALM and is included in RISE with SAP or any other SAP cloud solution and is ready to use within 30 minutes. Its standout feature, the lean selective data transfer or “magic button”, simplifies data migration by allowing company codes to be left behind. This ensures that only useful data is transferred, speeding up the process. In combination with the digital blueprint, it provides end-to-end support that significantly reduces costs and time.

Click here

Customer References: Vodafone / Precision Drilling / Arthrex / NTT DATA

Vodafone: Supporting Software Implementation
Vodafone was able to have a successful go-live with support from SAP Mission Control Center. Read the full quote: sap.to/61106kBrbr

Precision Drilling: Successfully addressing obstacles
Learn how Precision Drilling was able to optimize test planning and execution, enhance communication channels, and deliver comprehensive reporting capabilities using SAP Cloud ALM and RISE with SAP. sap.to/61103cLAZX

Arthrex: Real-Time Support gains faster issue resolution
Learn how Arthrex was able to resolve issues faster with the Expert Chat service and SAP Support Portal. sap.to/61101cutiN

NTT DATA: Increasing the Efficiency of Data Center Operations
NTT DATA Business Solutions implemented SAP Focused Run and achieved significant improvements in data center efficiency. They migrated thousands of systems from multiple landscapes, previously managed by SAP Solution Manager, to a centralized, and efficient management platform under SAP Focused Run.
Read the full quote: sap.to/61105kBRXT

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