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Dear customers,
Find here an overview of the SAP Enterprise Support Academy monthly newsletter on latest news, training courses, upcoming sessions, and further educational offerings.
The SAP Enterprise Support Academy provides expert guidance and high impact knowledge transfer services that enable you to innovate and be successful with your SAP solutions.
Subscribe to regularly receive latest news and stay informed about the wide range of educational offerings provided by the SAP Enterprise Support Academy that help you to build the digital skills tailored to your needs.
Preview available live sessions on SAP Support Portal, tailored per region:
APJ | EMEA | Latin America | North America*
Explore SAP SuccessFactors HCM Generative AI
Join our remote workshop to explore Generative AI in SAP SuccessFactors HCM. This Expert-guided Implementation (EGI) offers hands-on experience and expert support. Learn AI features, validate requirements, set up use cases, and more. Sign up now and enhance your skills with SAP’s latest innovations.
Sign up
Guidance for a Successful go-live of SAP Build Work Zone, standard edition
Ensure a successful go-live with the new CQC deployment readiness check service for SAP Build Work Zone, standard edition. The service is provided through the SAP Enterprise Support Advisory Council program, designed to ensure a smooth, secure, and stable deployment experience for your digital workplace transformation. Availability is limited, so make sure to secure your slot.
Full details
Quality and Stability in SAP Field Service Management
The continuous quality check for deployment readiness for SAP Field Service Management is a remote service–included with your SAP Cloud subscription. It helps ensure operational efficiency and readiness by performing a detailed analysis of your FSM solution, either before go-live or as a "health check" for your productive systems.
Read On
SAP Business Data Cloud: Expert-guided Implementation Series
We are delighted to bring you our series of Expert-guided Implementation workshops on SAP Business Data Fabric including a brand-new session dedicated to SAP Business Data Cloud.
Secure your seat and sign up today
Another Avenue for Enhanced Project Support and Resources
Join SAP Enterprise Support Advisory Council and gain exclusive project support, early access to advanced tools, and expert guidance - all while contributing your feedback to enhance our services.
New workstreams for Q2, 2025 focus on
- Going Live Support for SAP Cloud Integration
- Deployment Readiness for SAP Build Work Zone, standard edition
- Transformation Assessment for SAP IBP Tactical Supply Planning (Response and Supply or Sales and Operations)
- Deployment Readiness for SAP Sales and Service Cloud, Version 2
Successfully go-live with the SAP Cloud Integration Capability
The CQC (continuous quality check) support service for SAP Cloud Integration is designed to monitor the performance and resource consumption of the SAP Cloud Integration tenant during the go-live. Key performance indicators are analyzed to detect critical situations.
Learn how the service helps your go live and register here
Discover the Future of Transformation, AI, and Foundational Support at SAP Sapphire 2025 in Orlando
Discover how SAP is transforming support and business operations with SAP Enterprise Support, AI, SAP Cloud ALM, clean core strategy and smooth customer onboarding! From agentic AI to an integrated toolchain and real-world customer insights with customers like Carhartt, SGWS, Panasonic and Nissan, our sessions at SAP Sapphire Orlando (May 19–21) are packed with innovation and inspiration.
Explore the sessions and get inspired here
Unlock the Power of Cloud, AI, and Business Transformation at SAP Sapphire 2025 in Madrid
Ready to shape your clean core journey and boost system resilience with AI? Join us in Madrid (May 26–28) to hear from SAP experts, customers like Bosch and Douglas, and discover how SAP Enterprise Support, SAP Cloud ALM, the integrated toolchain, Rise and GROW with SAP, and onboarding tools are driving smarter transformations.
Get all the details and plan your visit here
Discover SAP Business AI in Spend Management and SAP Business Network
Curious about how SAP Business AI is enhancing spend management and the SAP Business Network? We've curated essential resources for you in one easy-to-access spot! Explore the new SAP Business AI in Spend Management and SAP Business Network page—available through the corresponding Value Map. Discover how AI is driving smarter processes, inclusivity, and a future-ready approach to spend management.
Visit page [value map access required]
Live Sessions on SAP Enterprise Support – Expert-guided Implementation (EGI)
Join the upcoming session where our value map experts will explain the Expert-guided implementation (EGI) delivery format from SAP Enterprise Support, focusing on SAP SuccessFactors HCM Generative AI and SAP Business Data Cloud. These multi-day remote workshops are part of our foundational support offering and are included with your SAP cloud subscription. Attend to ask questions live and learn more about EGIs.
Save May 14 and register here
O Captain! My Captain! Agentic AI Leads the Way in the Digital Age
Words and ideas can change the world, and agentic AI is the captain leading this transformation. Free up your mind, but there’s no need to rely on imagination alone: this SAP Community article shares the key features and details of agentic AI that help in the decision-making process and the automation of tasks.
Read the full story
SAP S/4HANA for Advanced Available-To-Promise
Start with our enhanced e-learning to get an introduction to SAP S/4HANA for advanced available-to-promise. Get upskilled on topics such as product availability check, backorder processing, business process scheduling, product allocation check, and many more.
Join the E-learning
How to Get Started With SAP S/4HANA Finance
Are you about to start with SAP S/4HANA Finance? Then don’t miss our interactive virtual Mee-the-Expert live session on May 13, June 20 that helps you get on board.
Register through this blog post: Get started with SAP S/4HANA Finance
Conversion to SAP S/4HANA Finance – Deep Dive
Join us in a multiday training session to discover everything you need to know about all phases and activities involved in Conversion of Accounting to SAP S/4HANA. We have two upcoming sessions in May (starting May 20, and May 26).
More in this blog post
SAP S/4HANA Finance Fundamentals – Deep Dive
Join us in a multiday Expert-guided Implementation training session to discover everything you need to know about delta capabilities in SAP S/4HANA Finance. Mark your calendar for May 12 and register.
More in this Blog Post
Enhance Your SAP Field Service Management Experience with Continuous Quality Checks
Are you implementing SAP Field Service Management (FSM) or managing its day-to-day operations? In both scenarios, ensuring the quality and stability of your solution is vital. SAP offers continuous quality checks (CQCs) help you achieve this.
Check out the following blog post to see which CQCs are available to support your FSM solution, tailored to your specific implementation phase and needs.
Full blog
Join our Biweekly Open Office Hours: SAP Cloud Identity Services
Identity Authentication service is the go-forward approach across many SAP solutions, and a prerequisite for Joule. We host regular Office Hours for SAP customers and partners to get SAP expert support and/or advice.
Register for our regular Office Hours for the following SAP solutions:
SAP SuccessFactors HCM sessions register here
Ariba and Fieldglass sessions register here
New Customer Insights Features Within SAP for Me
SAP for Me “Customer Insights” has launched exciting updates in the Customer Insights dashboard, designed to enhance usage insights, partner interactions, and onboarding processes for businesses. Dive into these new features to optimize performance and gain a competitive edge.
Functional Usage Insights: The new "Business Value" added to the Functional Usage section allows businesses to see the impact of their functional usage on business value and compare their usage with industry peers. This insight helps identify opportunities for adoption and improvement by comparing customer usage to the industry peers regarding usage intensity and overall usage. View more here.
Partner Case Analysis: With the extended information in the Cases section, customers can now accurately analyse cases created by partners. This feature aids in evaluating different aspects like volume, quality, and priority of partner interactions with SAP Support, ensuring transparency and high-standard service outsourcing.
Enhanced Onboarding Visualization: The newly released Onboarding section uses SAP EarlyWatch Alert reports to fully visualize the onboarding status for customer systems for SAP IBP. The detailed graphs show mandatory milestones and the duration each system stays in a phase, marking overdue milestones to prompt necessary actions. For a deeper exploration of these features, visit the "Customer Insights" in SAP for Me and check out the accompanying blogs for each section. View more here.
AI + Automation = 100% Uptime! Discover SAP’s Holiday Readiness Secrets
Join Oliver Huschke in this episode of SAP Change Makers as he speaks with Tarun Luthra, Head of Technical Support and Global VP for SAP Industries and Customer Experience. Together, they explore how AI and automation are transforming peak season resilience, ensuring 100% uptime during Black Friday and Cyber Monday. Learn how SAP’s Holiday Support Readiness Program leverages Cure360 and SmartResolve to prevent system issues before they happen—keeping businesses running and billions in GMV secured. If you want to know how AI-driven support is reshaping digital commerce, this is an episode you can’t miss!
Link to podcast
To Infinity and Beyond: AI Expands Shopping Experience with a World of Possibilities
The set of AI possibilities seems to grow in the speed of a light-year, and we wouldn’t want to miss it for the world. Check this SAP Community Article to see what they can offer to improve shopping experiences for customers during peak seasons
See here
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