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SAP Enterprise Support Academy Newsletter April 2025

silvia_gaber
Product and Topic Expert
Product and Topic Expert
‎2025 Apr 01 10:05 AM
1,868

Picture1.jpgDear customers,
Find here an overview of the SAP Enterprise Support Academy monthly newsletter on latest news, training courses, upcoming sessions, and further educational offerings.
The SAP Enterprise Support Academy provides expert guidance and high impact knowledge transfer services that enable you to innovate and be successful with your SAP solutions.

Subscribe to regularly receive latest news and stay informed about the wide range of educational offerings provided by the SAP Enterprise Support Academy that help you to build the digital skills tailored to your needs.

Preview available live sessions on SAP Support Portal, tailored per region:
APJ | EMEA | Latin America | North America*

 

SAP Cloud ALM for Service: Find Updates Regularly in Your Service Results Report

Learn how to optimize your Service Results Report and get the most from SAP reporting. Stay updated on technical and administrative changes to SAP Cloud ALM for Service: Service Results Report using the SAP Companion Help Tool.

Check out the step-by-step guide

Need to Integrate SAP LeanIX with SAP Signavio or ServiceNow?

New E-Learning sessions simplify SAP LeanIX integrations with ServiceNow and SAP Signavio. Find details about these courses and how to get personalized insights for your SAP Signavio solution through our Business Transformation Management Value Map: 

Learn more

New E-Learning about SAP BusinessObjects BI - Hybrid Integration

Watch out our republished blog for a new e-learning showing how you can connect SAP Web Intelligence to your SAP Datasphere analytic models using OAuth 2.0 a great way to maximize your existing SAP BusinessObjects investment while also leveraging your cloud data and taking on some SAP Datasphere use cases!

SAP BusinessObjects BI - Hybrid Integration

Maximize Your SAP Integrated Business Planning Experience with Continuous Quality Checks (CQC)

One of the key aspects of a successful implementation is ensuring the quality and stability of your solution. Learn about the available CQC services that help you support this goal and how to get started!

Continuous Quality Checks for SAP IBP Implementation

All you Need to Know About Continuous Quality Checks for SAP S/4HANA Cloud Public Edition

Join our new E-learning to learn how you can benefit from Continuous Quality Checks (CQCs), which are remote services that help reduce implementation risks, analyze your system and provide tailored improvement recommendations. Get an overview of the available CQCs for SAP S/4HANA Cloud Public Edition.

Full details in the blog post

Supporting Your SAP LeanIX Journey: Learning Assets to Get Started and Manage Integrations

To better support your business transformation journey, we’ve expanded our content to include learning assets for SAP LeanIX in the Business Transformation Value Map. This addition from SAP Enterprise Support provides enhanced resources to help manage IT landscapes and drive digital transformation. Sign up for Value Maps today to access this content and receive personalized guidance for your business transformation journey.

Full blog

Which SAP Sales Cloud Capabilities Make Sense for Your Business?

To help businesses identify the right capabilities, we’ve created an e-learning course called "Increase Sales Force Efficiency." This is a great starting point to explore the features of SAP Sales Cloud and determine which ones suit your business. We’ve also developed a more detailed course, 'Value Package to Increase Your Sales Force Efficiency,' which offers deeper insights, guidance, and additional resources. Read our blog post for details and join the Value Map for SAP Customer Experience Solutions for expert guidance–at no additional cost.

Full details

Prepare Your SAP Fiori Implementation for SAP S/4HANA

Are you responsible for defining a UX adoption strategy for your business and looking to gain hands-on experience with the activities, technologies, and tools needed to implement SAP Fiori UX? Our updated Learning Program covers the technical, functional, analytics, security, and development activities necessary to fully leverage SAP Fiori in SAP S/4HANA, helping you deliver value to your business. Learn more about the program and join Value Maps for expert guidance tailored to your unique SAP Fiori and SAP S/4HANA journey.

Check it out here (value maps access required)

Generative AI Solutioning on SAP for Me Knowledge Search

This innovative feature finds the most relevant answers to your query from across the SAP knowledge ecosystem—from help documentation to Knowledge Base Articles—and compiles them into a single, concise solution at the top of your knowledge search results.

To learn more, check out this blog post 

Gain the Skills Needed for Your Journey with SAP S/4HANA

Make yourself ready to take the next step on your SAP S/4HANA conversion by joining on of our five Live Must-Know sessions. From Fundamentals to Readiness Check and Sandbox Conversion to Finance and Custom Code Adaptation, you find the right course for your needs. They are interactive and full of “must-know” facts, often feature demos and you are encouraged to ask questions throughout the session.

Pick your topic here

SAP S/4HANA Cloud Public Edition: Available Meet-the-Expert Sessions and E-Learnings

Are you an SAP S/4HANA Cloud Public Edition customer and interested in learning more about the products and tools available to help you run effectively? If so, then find here a great list of courses available to you. One of them is the upcoming Meet-the-Expert session on April 16 about Situation Handling in SAP S/4HANA Cloud Public/Private Edition.

Check out the full blog and pick the topic most relevant to you

Join our Biweekly Open Office Hours: SAP Cloud Identity Services (IAS/IPS)

SAP Identity Authentication Services (IAS) is the go-forward approach across many SAP solutions, and a prerequisite for Joule. We host regular Office Hours for SAP customers and partners to get SAP expert support and/or advice.
Register for our regular Office Hours for the following SAP solutions:

SAP SuccessFactors HCM sessions register here
Ariba and Fieldglass sessions register here

SAP's AI Solutions for Customer Loyalty and Efficiency

SAP’s support Artificial Intelligence scenarios are creating seamless, efficient experiences for both customers and employees. AI engines in SAP for Me are providing self-service opportunities and helping create well-documented cases along the way, while Generative AI and Robotic Process Automation (RPA) are automating repetitive tasks. This fosters effortless experiences and stronger customer loyalty.

Watch the video (YouTube)

Black Friday & Beyond: Revolutionizing Support with AI-Powered Prevention

In this episode of SAP Change Makers, Stefan Steinle, EVP, and Head of Customer Support and Cloud Lifecycle Management, delves into the transformative role of Customer Support in driving business success. Highlighting SAP's groundbreaking Black Friday Cyber Monday (BFCM) Readiness Program,he shares how proactive strategies and innovative technologies like AI, self-service solutions, and Mission-Critical Support help customers thrive during peak demand. Learn how SAP safeguards operations, prevents issues, and continuously optimizes for cloud excellence, ensuring seamless experiences for businesses worldwide.

Tune in for a visionary look at the future of customer support and its role in enabling intelligent enterprises.

Link to the podcast

New Expert-Guided Implementation: Exploring SAP SuccessFactors HCM Generative AI

Join our hands-on remote workshop starting April 28, 2025 to explore Generative AI in SAP SuccessFactors HCM. This Expert-guided Implementation (EGI) offers hands-on experience and expert support. Learn AI features, validate requirements, set up use cases, and more. Sign up now and enhance your skills with SAP’s latest innovations – included with your SAP Cloud subscription!

Learn More

SAP Enterprise Support Advisory Council - Q2 Update

oin our innovation program to help shape the future of SAP Enterprise Support. Benefit from exclusive project support and resources, early access to advanced tools, and expert guidance - all while contributing your feedback to enhance our services. New workstreams for Q2, 2025 focus on:

  • Going Live Support for SAP Cloud Integration
  • Deployment Readiness for SAP Build Work Zone, standard edition
  • Transformation Assessment for SAP IBP Tactical Supply Planning (Response and Supply or Sales and Operations)
  • Deployment Readiness for SAP Sales and Service Cloud, Version 2

Learn More

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