Integration of SAP Service and Asset Manager & SAP...

syam_yalamati · ‎2023 Sep 03

Monitoring of mobile applications such as SAP Service and Asset Manager & SAP Maintenance Assistant made easy using SAP SAP Cloud Application Lifecycle Management (CALM), Integration & Exception monitoring application. Within this blog, I am going to explain how SAP Cloud ALM, Integration & Exception Monitoring helps business, integration & mobile experts in their day-to-day work.

CALM Integration & Exception Monitoring will ensure reliable data exchange between cloud services and systems. For the scope of this blog, I will show how you can integrate above mentioned mobile applications using BTP Mobile Services and S/4HANA system.

CALM Integration with Mobile Applications SSAM and SMA

The Integration & Exception Monitoring application offers one central monitoring tool that spans across the entire landscape and provides end-to-end monitoring by correlating single messages to end-to-end message flows across cloud services and systems using SAP passport, by covering integration scenarios, and focuses on exceptional and error situations.

End-to-end Monitoring for Mobile Applications

Prerequisites:

To execute end-to-end message flow for these mobile applications, you need to enable integration monitoring for all the involved cloud services and systems.

Set-up Integration & Exception Monitoring for operations using SAP Cloud ALM

Enable SAP Mobile Services to send monitoring data to SAP Cloud ALM

Set-up SAP Business Suite or S/4HANA On-premise/public/private cloud system in SAP Cloud ALM to activate message monitoring

Implementation Details:

The following sections will explain the details on how to implement these prerequisites:

Set-up Integration & Exception Monitoring for operations using SAP Cloud ALM

Go through the Integration & Exceptions Monitoring in the SAP Cloud ALM for Operations Expert Portal and How-to videos to get detailed information to get started.

Integration & Exception Monitoring - Setup & Configuration

Enable SAP Mobile Services to send monitoring data to SAP Cloud ALM

Use the export portal to get details about how to connect SAP Mobile Services to SAP Cloud ALM:

https://support.sap.com/en/alm/sap-cloud-alm/operations/expert-portal/integration-monitoring/calm-mo...

Set-up backend SAP system to connect to SAP Cloud ALM to activate message monitoring

Choose one of the following options depending on your mobile use case:

SAP S/4HANA

SAP S/4HANA private cloud edition

SAP S/4HANA Cloud

Once the backend systems are configured, you can set-up the configuration to activate monitoring data collections between systems and services.

Monitoring Configuration

Configure Business services with backend S/4 system and BTP Mobile Services to collect the data between these two systems as shown below:

Business Service Configuration between BTP Mobile Services and Backend System

Once you have all the above set-up ready, you should be able to monitor end-to-end message flows across cloud services and systems. Go though the quick demo to understand the message monitoring process flow between BTP Mobile Services and SAP Service and Asset Manager backend system:

CALM Integration with SAP Service and Asset Manager - Demo

Summary:

SAP Cloud ALM Integration & Exception Monitoring application offers one central monitoring tool that spans across the entire landscape and provides end-to-end monitoring by correlating single messages to end-to-end message flows across cloud services and systems using SAP passport, by covering integration scenarios, and focuses on exceptional and error situations. With this integration, monitoring of SAP mobile applications such as SAP Service and Asset Manager(SSAM) & SAP Maintenance Assistant(SMA) made easy by connecting respective cloud services and systems. This allows you to conduct root cause analysis on technical as well as business process level.

Please provide your feedback to improve the product features. Also, encourage you to follow the Mobile Application Integration Framework post and answer questions (https://answers.sap.com/tags/6baf0d27-c212-4154-85a9-71ed13c7b1ab), and read other posts on the topic for MAIF (https://blogs.sap.com/tags/6baf0d27-c212-4154-85a9-71ed13c7b1ab/) and SAP SAM (https://blogs.sap.com/tags/73555000100800000639/).

SAP Service and Asset Manager application metadata is available on the SAP Support Portal Software Center and the mobile client may be downloaded from the Apple App Store and Google Play Store. The Windows 1.0 application is available for customers and partners from the SAP Download Center, navigate to SAP SERVICE AND ASSET MANAGER > MOB SERVICE ASSET MANAGER WIN > MOB SVC ASSET MANAGER WIN 1.0 > MOB SVC ASSET MANAGER WIN 1.0.

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