We’ve introduced a new and improved list of components for customers to select when creating support tickets for the SAP Central Business Configuration team. This change is designed to make your support experience more efficient, accurate, and aligned with the evolving structure of SAP Central Business Configuration services.
🧠Why This Change?
As SAP Central Business Configuration continues to grow and evolve, so do the services and technologies we support. The previous component structure no longer reflected the full scope of our offerings, which sometimes led to delays in routing tickets to the right experts.
With the new component list, we’ve:
- Introduced more granular and descriptive components to better reflect specific areas of support.
- Aligned component names with current CBC architecture and terminology.
- Improved ticket routing to ensure faster and more accurate support.
🆕What’s New?
Here’s a quick overview of the changes:
New Component | Component Name | Old Component |
CBC-AIX | AI-Assisted Scoping and Configuration Services | New component |
CBC-AS-TBA | Template-Based Authoring | New component |
CBC-CCX-AIX | SAP Central Customer Experience, AI-Assisted Services | New component |
CBC-AOB-CCP | Customer Conversion to SAP CBC | X4-CBC-CCP |
CBC-BCL | Runtime & Lifecycle Services | X4-CBC-BCL |
CBC-BCL-PL | Parallel Line | New component |
CBC-BOS | Business Oriented Scoping | New component |
CBC-BOS-ANS | Add New Scenarios (Scope Items) | CBC-BOS-ANS |
CBC-BOS-BAC | Business Adaptation Catalog | X4-CBC-BAC |
CBC-BOS-CORE | Business Oriented Scoping - Core Services | X4-CBC-CORE |
CBC-BOS-UI | Scoping User Interface | X4-CBC-PRX-SCP |
CBC-CCX | Central Customer Experience | X4-CBC-PRX |
CBC-CCX-DEP | Deployment Target App in Customer Experience | X4-CBC-PRX-DEP |
CBC-CCX-LOG | Change Logs | X4-CBC-LOG |
CBC-CCX-SYS | System Tab in Central Experience | X4-CBC-PRX-SYS |
CBC-CCX-TEM | Teams Tab in Customer Experience | X4-CBC-PRX-TEM |
CBC-CFG | Configuration Management | X4-CBC-FT |
CBC-CFG-ACT | Configuration Activities | X4-CBC-SSC, X4-CBC-FT |
CBC-CFG-BSC | Configuration BackSync | New component |
CBC-CFG-UI | Configuration User Interface | New component |
CBC-ORG | Organizational Structure | X4-CBC-ORG |
CBC-ORG-APP | Organizational Structure App | X4-CBC-ORG-APP |
CBC-SRV-OPS | Cloud Operations Support | X4-CBC-SRV |
CBC-UAT | User Authentication and Authorization | X4-CBC-BAF-UAT, BAF-UAT |
✅What You Need to Do
When creating a support ticket for SAP Central Business Configuration team, please make sure to select the new component that best matches your issue. This ensures your request is routed to the right team without delay.
💡Need Help Choosing the Right Component?
If you're unsure which component to select, our support portal includes updated descriptions and guidance. You can also reach out to our support team for assistance and any new components made available will be added to our KBA 3594047 - SAP Central Business Configuration new component list.
We appreciate your cooperation and look forward to continuing to support your success with SAP Central Business Configuration.
Thanks,
Kelly & Costi Oprisor
