In a recent Expert Talk, SAP’s service experts and product managers, Yang Li and @GertTackaert , shared exciting updates about service capabilities within SAP S/4HANA Cloud Private Edition and their product road map. Here’s a quick overview of their insights. You can watch the full video here.
We've spoken with many customers from different geographies and industries, and understand that service processes can vary greatly. We find it useful to see them in terms of the following dimensions:
Despite the differences, service leaders consistently focus on three main themes:
To help service leaders tackle these challenges, SAP S/4HANA Cloud Private Edition offers capabilities that cover all service dimensions for different combinations, tailored to customers' needs.
In the past 10-15 years, the role of services has shifted from cost centers to revenue enablers. Some companies now even drive their revenues almost exclusively through service models like subscriptions or pay-per-use. Efficient service processes are now critical to facing today’s business challenges. Our new 2023 release from October last year is a milestone for several reasons:
SAP S/4HANA supports various combinations of "Who," "Where," and "How" in service processes. Here are two key scenarios.
You can also see a labs preview of a planned feature, which will combine in-house and field service processes into a single service flow.
Looking ahead, our road map for Service in SAP S/4HANA Cloud Private Edition includes:
Future updates is also planned to infuse business AI to further optimize service execution processes.
To learn more about service capabilities and SAP S/4HANA Cloud Private Edition in general, be sure to visit topic pages: SAP S/4HANA Service and SAP S/4HANA Cloud Private Edition.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
User | Count |
---|---|
17 | |
6 | |
3 | |
3 | |
3 | |
3 | |
2 | |
2 | |
2 | |
2 |