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If you are an SAP Public Cloud customer running solutions like SAP S/4HANA Cloud Public Edition, SAP SuccessFactors, SAP Ariba, etc., or you are a new SAP Business Suite customer running public cloud packages, I want to make you aware of a great capability included in SAP for Me to help drive more business value out of your SAP subscription.
SAP for Me includes the Customer Insights Dashboard. This tool analyzes the history of your support data, product portfolio, renewals, support contracts, system landscape, cases, and more. Within this dashboard, there is a great section that shows Cloud Functional Usage. In the following blogs below from my SAP colleague Swetlana, you can learn more about how to use this Cloud Functional Usage section in detail. I advise you to review them before you continue so you can follow the example that I will present shortly.
Functional Usage for your Public Cloud Products in Customer Insights reporting in SAP for Me
Functional Usage - Value Drivers and Peer Group Comparison
In this blog, I want to use the Cloud Functional Usage Report included in SAP for Me to give you a couple of recommendations to increase your business value from your SAP Public Cloud Subscription by focusing on the Value Drivers and relevant industry peer groups when you run different SAP Public Cloud Applications—in other words, to bring business value to your entire public cloud landscape.
In the following example below, imagine you are a live SAP customer with a public cloud landscape including subscriptions for: SAP S/4HANA Cloud Public Edition, SAP SuccessFactors, SAP Business Data Cloud (“SAP BDC” including Analytic Cloud and SAP Datasphere), and SAP BTP, or you may be a new SAP Business Suite Public Cloud customer as I discussed before.
In this example, you have already followed some of the recommendations provided in my last blog for SAP S/4HANA Cloud Public Edition, but now want to focus on increasing business value for the entire public cloud landscape.
First, you need to go to SAP for Me and select the Cloud Functional Usage Report. I suggest you quickly review the Usage History to view your solution capabilities, but I recommend adding the view by Product to make it simpler to identify in your landscape.
With the product view, now you can look at the solution capabilities in your different SAP Product Subscriptions.
Per Swetlana’s previous blog explanations, you know that this view shows your current usage by solution capability for each specific subscribed product.
Now that you are looking at your usage, you can see the business impact, so you can now select the “Business Value” tab to focus on the value drivers and relevant industry peer groups. Here, I also recommend that you view the graphic by product.
By doing so, you can now see the top 10 value drivers based on the most used solution capabilities in your landscape.
You now have a great option to render this graphic by specific value driver(s), by product(s), or by both, which will give you plenty of flexibility to look at business outcomes. Let’s imagine you want to impact the reduction of finance costs in your organization to make your finance team more productive and cost-effective. You can select that value driver and look at your current usage in your company.
You can see here that this value driver is impacted by a couple of products including: SAP S/4HANA Cloud Public Edition (Finance), SAP Analytics Cloud (SAP BDC), and Cash & Treasury Add-on (Finance).
You also see that there are plenty of solution capabilities not used (in gray), which you can evaluate to see if you can start using them to help drive more business value. However, what makes this report really useful is that you can look at your usage intensity or lack of usage by comparing it with your relevant industry peer group. This means you can benchmark your usage with your industry peer group to gain some insights on what other SAP customers are doing.
In the above example, I selected the 30 non-used solution capabilities in SAP S/4HANA Cloud Public Edition, as I really want to impact the reduction of financial cost. When doing this, I see that my industry peer group is highly using 9 out of the 30 capabilities, moderately using 4 out of the 30 capabilities, and low using 17 out of the 30 capabilities.
So this helps you benchmark your usage with your industry peer group. Here it will make sense to see what are those 9 capabilities that I can evaluate to implement to help drive more business value. So, if I select the 9 capabilities in the industry footprint graph, I can now see the details below.
If I then select the solution capability “Financial Reporting,” I get an overview of the functionality on how it contributes to the value driver. I also get additional information, such as the Fiori apps that I can start using or activate to benefit from this functionality.
I can then click on all 33 relevant Fiori apps and go to the SAP Fiori Apps Reference Library to see the apps.
From there, I can get all information from the app, such as product information and implementation, and I can then check directly in my system landscape.
I can then go back and look at the other components—like the Cash & Treasury Add-on—and compare them with the relevant industry peer group that I potentially should be considering. I see that the Financial Risk Management (which I don’t use) solution capability has a moderate usage among relevant industry peers, so I should evaluate its applicability.
I can click again on the solution capability to look at impacts, view the Fiori Application Library, and review the apps in my system as I did before.
This time, instead of looking at each app, I will click on the SAP Fiori Apps grouped by end user role “Treasury Risk Manager” to see the overall business role in the SAP Fiori Apps Reference Library.
You could also look at this using a list view or try the new list view that has significantly improved how information is rendered.
From here, you can go to your system landscape and then look to include the SAP business role you are not using, “Treasury Risk Manager.”
Now, let's take a look at SAP SuccessFactors. I go back to the Cloud Functional Usage Report, but this time I will filter by Product.
Here you can now see the Top 10 value drivers for SAP SuccessFactors. Of course, you can select specific components to evaluate specific areas of improvement.
If I focus now only on SAP SuccessFactors Employee Central, I can see that there are 4 solution capabilities I am not using which have a high impact on many value drivers.
If I am very conservative and only focus on the high usage in the relevant industry peer group, I see that I could impact many value drivers by focusing on “Position Management” solution capability.
Like in the other example, I can click on the solution capability to review the details.
And then go to SAP SuccessFactors to activate the solution capability.
And start using it in your system.
I could continue the exploration to the SAP BDC components (SAP Analytics Cloud & SAP Datasphere), see below and run another cycle as the ones I presented above.
I hope this Cloud Functional Usage information included in SAP for ME provides you with some ideas for your new projects, new business rollouts, or new business requirements for your entire public cloud landscape. Keep in mind that solution capabilities are expanding from traditional functional scope to also include SAP Business AI, so SAP will continue to add more in this area. Remember, this is not the only tool that can be used; SAP has other tools such as SAP Signavio, SAP WalkMe, SAP LeanIX, and SAP Cloud ALM that can be used in tandem to help drive more business value from your SAP subscription. I encourage you to discuss these points with your SAP Customer Success Manager, SAP Account Executive, or SAP Partner. They may be able to provide you with additional recommendations and guidance.
Your insights and opinions are valuable, so please don't hesitate to contribute by commenting on this blog.
Follow us via @SAP and #S4HANA or follow @Marco_Valencia (SAP Business Suite Customer Success Management).
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