Implementing an intelligent enterprise usually begins with a few core processes (e.g., customer management, distribution management, etc.), encompasses transactional processes (sales, procurement, accounts payable), and eventually includes unique and distinguishing business capabilities.
Building an intelligent enterprise doesn’t focus only on competitively distinctive capabilities—it also requires rationalizing and digitizing the mundane, everyday processes that a company has to get right to stay in business.
To build an intelligent enterprise, it’s essential to understand the relationship between Business capability and relevant Business Processes.
A capability is defined as “an ability to do something.”
According to Ulrich Homann: “A business capability is a particular ability or capacity that a business may possess or exchange to achieve a specific purpose or outcome.”
It defines what a business does without explaining how, why, or where the company uses the capability.
Business capabilities are grouped using stratification (e.g. Strategic, Core, Support). Each stratification tier provides a different perspective or focal point.
Figure 1 - Example Level 1 Business Capability Model
Business capabilities can also be grouped using leveling. Leveling is the process of decomposing each top-level (Level 1) business capability into lower levels (typically not more than three) to communicate more detail at a level appropriate for heat mapping and roadmap planning.
A business process is a series of steps performed by stakeholders using information and technology to achieve business outcomes. Business Process defines “how do we do?”. How well these processes are standardized, integrated and executed will define the enterprises’ excellence in delivering the outcomes.
Processes are dynamic and continuously evolve based on changes in technology innovations and organizational changes.
Figure 2 - Elements of Business Process
There are three components of a business process:
People represent individuals, teams, business units, or partners involved in delivering a business capability
People use technology and information and follow the process steps
2. Process steps / Activities
Steps performed to deliver or enable realizing business capabilities.
These steps can be performed by either People or the system
Process steps can also be combined into modular processes or process segments
3. Solution Capabilities
Solution capability is available technology and information to the people
The business data, knowledge, and insight
Analytics and predictive scenarios based on algorithms
Applications and Information technology systems
Notes on types of Business processes:
Modular processes describe business steps within one business area, e.g. Perform Sourcing, Manage Purchasing, Manage Payables etc. Modular processes can able be broken down into Process segments and process steps
End-to-end processes are a combination of various modular processes e.g. Source to Pay
Managing mapping of process steps, process segments, modular processes and end-to-end processes can be a daunting task
Implementing an intelligent enterprise: An example
There are three pillars of implementing intelligent enterprise.
Enhance solution capability by implementing Advanced applications, analytics and predictive algorithms, Process automation etc.
Streamline and re-design processes to take advantage of new solution capabilities
Enhance user experience by enabling new solution capabilities
Traditional ERP – Business Process elements
The following represents a typical ‘Source to Pay” process in traditional ERP
Many manual and disconnected processes that required continuous people intervention
Dependent on the analysis performed by the people
Limited use of newer technologies
Process maturity scale = 2 Legacy systems are used for transactions with limited automation. No automated integration with suppliers
Figure 3 -Business Process elements in traditional ERP
Intelligent ERP – Business Process elements
“Source to Pay” business process is enhanced by implementing business networks, process automation and advanced analytics tools. This will result in a better outcome for the business capability “Procurement management.”
Automated and connected processes inside and across enterprise boundary
Analytics and predictive algorithms enable people to improve decision
Using technology to provide a better user experience and drive efficiency
Process maturity scale = 5 End-to-end integrations with suppliers. Leverage predictive analytics and process automation to improve decision-making and efficiency
Figure 4 - Business Process elements in intelligent ERP
Mapping business capability and business processes provide a common understanding of the business.
This framework allows architects and decision-makers to focus their efforts on selecting the right solution capability to enhance a given business process that supports the organization’s strategic objective.
An intelligent enterprise integrates today’s intelligent technologies in digitizing business processes to improve a company’s core capabilities.