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Create support message Authorisation

former_member622718
Participant
0 Kudos

hi all,

help -> create support message

i have removed "S_BCOS_BC" authorisation object for creating Create support message, but still i am able to raise ticket even if i remove authorisation object..

how to restrict Create support message ( ticket raise ) for certain user !

thanks advance !

4 REPLIES 4

sriramsbg
Active Contributor
0 Kudos

Hi Manoj.

You may raise the support ticket to SAP, Pls check the SAP link

https://support.sap.com/content/dam/support/en_us/library/ssp/my-support/help-for-sap-support-applic...

Regards

SS

0 Kudos

Hi all,

We want to restrict user to create support message from dev, quality and production system which will be created in Solomon System .

i tried using S_BCOS_BC Authorizatio object but still not working using this !!! All user are able to created support message still. S_BCOS_BC is not working !!!

Thanks,

Manoj

alichtenau
Advisor
Advisor
0 Kudos

Hi Manoj,

please check SAP Note 1660828 and follow the steps to check and (de-)activate authorization of a specific S-User.


Does your user have the active option "report an incident"?

Cheers,
Andreas

0 Kudos

Hi all,

We want to restrict user to create support message from dev, quality and production system which will be created in Solomon System .

i tried using S_BCOS_BC Authorizatio object but still not working using this !!! All user are able to created support message still. S_BCOS_BC is not working !!!

Thanks,

Manoj