2020 Oct 20 11:38 PM
Hi guys,
Just to seek your help, we are having an issue in BOBJ 4.2 wherein when a user logs in via SSO, the below error message appears:
Account information not recognized: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)
The user is not deactivated. As a matter of fact, when a user manually enter the password, it works and user can login to the system successfully.
2020 Oct 21 1:53 AM
Hi Philip ,
What is kind of authentication method we guys are using for SSO
for Kerberos authentication make sure to check
kbr5.ini file and its content about KDC mapping and domain_realm etc. changes and availability
other steps to check and follow as well
Stop the SIA on all the nodes
ping or create ODBC DSN for CMS, Audit databases ( re-create If DB changes)
Form the SIA Properties >> Configuration tab, update the data source with the new DSN.
Form the SIA Properties >> Configuration tab, change the cluster name ( if needed)
Start the SIA.
1744212 - Updating CMS Database Configuration in BI 4.x? [How-To]
check and share Tomcat logs and ensure to check server.xml file changes also.
Thanks , Sankar
2020 Oct 21 7:52 PM
Hi Sankara,
Is there a log in CMC or BOBJ application side that I can check? I do not have access on the OS level because we are PAAS support.
2020 Oct 21 2:09 AM
Hi philip0929,
This well organized blog from David Lai might shed a light on your topic.
http://davidlai101.com/blog/2012/11/09/how-to-bypass-the-bi-launchpad-logon-screen/
Please kindly advise if the information was useful.
Cheers,
Luis
2020 Oct 21 7:52 PM
Hi Luis,
Is there a log in CMC or BOBJ application side that I can check? I do not have access on the OS level because we are PAAS support.