Resolution for SM50->Administration->Work Processes->Cancel with/without core does not work

[gorbenkoteh]

Attention!

SAP BASIS Administrator: The more rights in the system the more responsibility.

additional verification, additional call to the user and additional backup will not be superfluous

Symptoms

Symptoms of zombie processes

Transaction - SM50 (Work Processes of AS Instance)

WP Status - "Running" and Time - <Abnormal values>

For example Time on screen

3296541 seconds -> approx. 38 days (absolutely abnormal values)

Addition verification:

Transaction - SM04 (User Sessions of AS Instance)

Verification of abnormal situation - Session for the user from previous screenshot not exists in the list

Prerequisites

You try to execute

SM50->Administration->Work Processes->Cancel with/without core

but no results

Resolution for Windows

1. 
   
   Open Powershell as Administrator


2. 
   
   Get-Process -id <Process ID from SM50>

3. 
   
   Stop-Process -id <Process ID from SM50> -force

Resolution for Linux

1. 
   
   Logon as the root user


2. 
   
   ps aux | grep <Process ID from SM50>


3. 
   
   kill -9 <Process ID from SM50>

Conclusion.

SAP BASIS Routine task with examples from real life was provided