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Unable to release receipts in CCO Monitor

SAPSupport
Employee
Employee
0 Kudos

On Monday we had some issues with the B1i on our customer's server. Due to that, there are several receipts in the CCO Monitor that have the Status "New". This means these receipts do not show up in SAP Business One. Previously they were released automatically and if not we could manually release them. But this time we are unable to release them. The option is just not available. This only affects receipts from Monday. Everything else works fine. New receipts immediately get posted to B1.

There are no error messages to be found. Not even for the B1i Scenario.


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Accepted Solutions (1)

Accepted Solutions (1)

SAPSupport
Employee
Employee
0 Kudos

Please refer to this KBA https://launchpad.support.sap.com/#/notes/2793679

The KBA links to a number of other KBAs with possible ways to solve this issue.

josh12b
Explorer
0 Kudos

Did not resolve the problem for me.
Tried everything as described in all the Notes.

0 Kudos

Hello josh12b and everyone,

From time to time issues like this hit the CCO support. But the cause is in the B1 integration framework. Some more tips for your troubleshooting:


  1. Are there messages in the B1i queue left unprocessed (B1i > Monitoring > Queue Monitor)?
  2. Check for entries in B1i > Tools > Control Center > Monitoring > IPO Step Status > mark the "exception on last execution only" checkbox and press submit
  3. Check for entries in B1i > Tools > Control Center > Monitoring > TID Panel > select "Cancelled" status

Kind regards,

Gunther

SAP Support

Answers (0)