I expect a ticket creation option under the "follow-Up Action".
Can you advise how can I achieve this?
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Please refer below SAP Note.
3005616 - Create New Service Ticket Option as Follow-Up Item Not Available in the Email Activity
Confirm if it's helpful to you.
Hi Neeraj Jain,
Thank you so much for your quick reply.
I am facing this issue in Survey.
Have updated my answer with another SAP Blog links. Please check.