We are using SAP S/4 HANA utilities Customer Management. We have configured service Profile, Response Profile and Date profile ( with various dates type and linked it with services profile as well). Moreover I have assigned the date profile on transaction( in our case service request). However, I am not able to see the service and response profile on transaction so is date profile changes.
In CRM 7.0 we had configured SLA through "COMMPR01" by defining investigation as service product and a Badi to assigned that as a default product in our transaction ( which invoked the service and response profile). Is there any other way to use SLA without using service product?
I've created the KBA 3407344 - S/4HANA Service : Service Level Agreement
It's focused on S/4HANA but it's based in CRM. So whether you're using CRM or S/4HANA, SLA can be assigned to the same objects : products, sold to party, contracts...
Morerover, there is a BADI CRM_SLADET_BADI to implement your own SLA profile determination.